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2nd Line Service Desk Technician

Employer
Hastings Direct
Location
Bexhill-On-Sea, East Sussex
Salary
Negotiable
Closing date
27 Sep 2019

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Sector
Technology, IT
Function
Executive
Contract Type
Permanent
Hours
Full Time

Job Details

At our Bexhill office, we now have an opportunity for a 2nd line service desk technician to join the team.

This role has responsibility for the registration (where applicable), resolution or escalation of incidents reported to the Service Desk (business & IT related) requiring 2nd line intervention and the execution of IBM AS400 , HP Blade, HP 3-PAR and general IT Infrastructure operations as necessary to maintain business as usual activities.

About the role

· Answer (where applicable) and address appropriate volume of Service Desk calls on a first call basis in relation to experience, capability and skill-set.

· Ensure all incidents and requests are captured with accuracy in appropriate Service Desk application(s).

· Maintain, in a timely manner, all call logs in relation to Incidents, Problems and Service Requests.

· Initiate appropriate incident and problem escalation to correct team / person in a timely manner where FTF (First Time Fix) unavailable / inappropriate.

· Drive FTF (First Time Fix) capability to 1st Line through appropriate documentation, coaching and mentoring

· Action of scheduled operational procedures in a timely, quality conscious and appropriate manner, including running nightly jobs, backup management and system checks, to ensure high availability to all users.

About you

· Experience of Microsoft Office suite 2003/2007/2010, especially Outlook.

· Good knowledge of troubleshooting issues on windows XP/7 clients.

· Relevant quantifiable hands-on experience of service provisioning through Service Desk and/or technical support function(s).

· Understanding IBM and HP desktop and server hardware technologies.

· Understanding of TCP/IP and networking technologies (LAN, WAN, etc)

· Minimum: English & Maths GCSE Grade C or above (or equivalent)

· Minimum: 1 Microsoft MCP certification or equivalent

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop your career.

If this sounds like you then please don't hesitate and apply today!

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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