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Messaging Engineer

Employer
Collinson Group
Location
haywards heath
Salary
Competitive
Closing date
14 Oct 2019

View more

Sector
Technology
Function
Engineer
Contract Type
Permanent
Hours
Full Time

Job Details

Purpose of the role:

The Engineer is responsible for the support and maintenance of the current Collinson Group infrastructure – whether on-prem, cloud hosted, or managed services hosted, including Exchange and Office365 hybrid environment

The Engineer is accountable for ensuring staff can gain access to systems at all operational times

Key Responsibilities:

  • Ensure that users / customers have 24 X 7 access to corporate systems, Exchange and Office 365 applications and services.
  • Management of Active Directory, MS Exchange 2010/2013/2016, Office365 Hybrid, Mobile Devices and associated applications - Mimecast, Barracuda, Symantec Enterprise Vault.
  • Supporting various server operating systems – Windows, Linux - and other enterprise software applications and platforms such as: Citrix, VMware, Teams, Sharepoint, Web Infrastructure (IIS, Apache)
  • Provide operations support including data backup and restore, disaster recovery, and storage management.
  • Patch & configuration management for all infrastructure and messaging services
  • Operational support of Cloud Services and Infrastructure e.g. Azure, AWS
  • Pro-active analysis of server and network activity and maintaining performance monitoring systems as well as other software programs e.g., intrusion detection, virus scanning applications.
  • Responding to business requests for service
  • Troubleshooting operational issues
  • Delivering and working towards IT best practice processes & procedures
  • Out-of-hours support
  • Ad-hoc project work and generic support duties as defined by the Infrastructure Team Leader

 

Knowledge, skills & experience required:

  • An expert in Office 365 services and On premises Exchange environments
  • Experience of HP Servers, SANs, Juniper Firewalls, Extreme switches and load-balanced environments
  • Good understanding of virtualization technologies, particularly VMware
  • Good understanding of IT systems security including implementation and support of MFA
  • Good understanding of messaging protocols e.g. SMTP, TLS and messaging Security e.g. DLP, Spam and AV filtering
  • Knowledge and experience of supporting complex e-commerce environments.
  • Experience supporting  web and e-commerce servers
  • Exposure to Docker, Terraform, and cloud deployment tools is desirable
  • Exposure to configuration management tools – Puppet/Ansible is desirable
  • An understanding of PCI-DSS and ISO27001 is desirable
  • expectations are met, must have a strong ownership ethic.
  • Good relationship-building skills, along with the ability to interpret issue trends and to rapidly identify and manage customer escalations.
  • An understanding of PCI-DSS and ISO27001 is desirable
  • Expectations are met, must have a strong ownership ethic 


About Collinson:

Collinson is a global leader in loyalty and benefits. We craft customer experiences, which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers.

Our unique expertise and insight into high earning, frequent travellers allows our clients to deliver the smarter experiences it takes to drive deeper customer devotion.

We work with over 600 banks, 90 airlines and 20 hotel groups in over 170 countries.

Company

Collinson is a global loyalty and benefits company. Our expertise, products and solutions help some of the world’s best known brands to acquire, engage and retain customers.

Our unique expertise and insight into frequent travellers allows us to create solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need- all supported by our 2,000+ passionate employees.

Company info
Website
Telephone
01444 444378
Location
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
GB

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