A fantastic new opportunity has arisen to join the Aviva Group Corporate Support (GCS) team in Worthing as an Innovation and Insight Manager. Reporting into the Head of Operations, you will work closely with Team Leads for different business units, as well the Business Change team and Operations Managers.

The driving force between this exciting new position is to identify, design and deliver opportunities to ensure efficiencies into the target operating model for all lines of business across Global, Corporate Specialty business. You will provide insight to the business performance by building a suite of measures that reflects both the commercial objectives of the unit, the customer experience and delivering material improvements.

You will work with the Team Managers to match capabilities within Worthing against future demands and build effective plans to meet these. The ultimate aim is to provide the best possible customer experience through analysis, insight and the relentless pursuit of making improvements across all aspects of the end to end customer journey.

Duties and Responsibilities

• Ensure standards are met and the governance framework adhered to in order to maintain optimum service levels
• Responsible for leading initiatives for service and operational improvements by acting on feedback from customers, Sharing ideas with manager, peers and team members
• Provide regular updates on progress through effective communication
• Scenario modelling/Cost and Benefit Analysis to aid decision-making
• Responsible for resource capacity planning to ensure appropriate skills and capacity are available to deliver on all performance measurements
• Seek opportunities to drive efficiencies and lower cost
• Ensure consistent results in test analysis, test lead and test management, quality deliveries and application of technical expertise across multiple platforms and applications
• Standardise operating procedures and drive consistency

Skills and Experience required

• Ability to manage workload & relationships in a flexible, dynamic and dedicated manner
• Able to prioritise and plan effectively
• Experience of interpreting data and establish solutions to complex problems
• Build and maintain positive departmental relationships
• Ability to gain insight from data to improve the performance of our people
• Taking responsibility for one’s own personal development
• Experience of operating at senior management level and of influencing senior management and other partners.
• Experience of change management and project management

What will you get for this role?

• Salary up to £48,000 depending on skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family.
• Excellent range of flexible benefits to include a matching share save scheme

We care about the wellbeing of our employees

How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy’, ‘Be Mindful’, ‘Be Secure’ and ‘Be Awesome’ supports your physical, mental, financial and social wellbeing.

Here are just a few highlights:

• You’ll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
• We offer all UK employees subscriptions to Headspace for FREE
• We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues.

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Danielle Stallard in the Resourcing team on 0121 234 7614