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Digital Delivery Lead, 12-months fixed term contract

Employer
Bupa Global
Location
Brighton, East Sussex
Salary
Competitive
Closing date
1 Oct 2019

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Sector
Healthcare
Contract Type
Fixed term

Job Details

Digital Delivery Lead

12-months fixed term contract

The Digital Delivery Lead is responsible for owning the delivery and optimisation of digital journeys online. You will act as a digital partner to the business and use analytics and insights to drive improvements in the online journeys and ensure we are meeting mandatory delivery requirements.  

Acting as a product owner for digital, you will have a commercial mindset accompanied with analytical thinking and have experience managing delivery work streams – piecing together analytics, content, UXUI, design and brand.

This role is based in Brighton and offered as a 12 month fixed-term contract.

Main Responsibilities

  • Work with relevant stakeholders to develop best in class delivery channel strategies, frameworks and plans for Bupa to effectively meet their business objectives
  • Develop a deep understanding of our commercial priorities and targets and ensure we are optimising our platforms using proper insight
  • Ensure complete alignment with the Digital team with regard to the Digital plan and work closely with the delivery teams to provide a pipeline of enhancements and initiatives to drive incremental commercial impact.
  • Prioritise and plan potentially conflicting demands from various areas of the business in order to create a single consolidated and effective digital roadmap to ensure all business requirements are clear and can be delivered.
  • Create and run an effective mechanism that ensures all key stakeholders are fully briefed on all aspects of digital activity and engaged with the Digital planning process.
  • Work with the relevant stakeholders to identify and drive new business opportunities across new and existing channels
  • Manage 3rd party suppliers

The Ideal Candidate

  • Educated to a degree level or equivalent experience.
  • Demonstrable experience working in a digital product role
  • A professional digital marketer with client or agency experience
  • Deep understanding of / and enthusiasm for web technologies, digital trends and innovation is essential.
  • Working in Agile facilitating hybrid internal & external teams
  • Excellent stakeholder management with experience and ability to influence decisions at all levels, up to director level, essential.
  • Experience of shaping digital portfolio and developing channel strategies driving digital transformation and delivering significant business benefits
  • Strong communication and presentation skills, with a positive persuasive manner, capable of bringing others along with them.
  • Able to demonstrate insights & data visually
  • Excellent at problem solving and decision making
  • Creative and strategic thinker
  • Working in a global environment (agency and/or client side)
  • Budget and forecast management

About The Company

Bupa’s purpose is longer, healthier, happier lives.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

 

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

About Bupa Global and Bupa International Markets

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

International Markets

Bupa’s International Markets (IM) unit has 16 million customers across all continents around the world. It manages a portfolio of businesses, including a large international health insurance, travel insurance and medical assistance business called Bupa Global, as well as established domestic health insurance businesses in Hong Kong and Brazil, two associate health insurance companies in Saudi Arabia (34.25% Bupa ownership) and India (49% Bupa ownership), and Hong Kong’s largest private clinic network.  

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe

Company

Bupa’s purpose is longer, healthier, happier lives and making a better world.

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK),  Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Diversity and Inclusion 

 

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.  

Whether you’ve found your feet or are discovering a new path.  

Welcome to a place that celebrates you.  

This isn’t where you've been.   

This is where you're going.  

This is what we have belief in. 

 

We think you would enjoy life with us too – here are a few reasons why:

  • we have a happy, fun and productive environment
  • we support and appreciate our people
  • you'll work with highly motivated colleagues
  • there are lots of opportunities to volunteer for local community projects
  • we offer discounts on many of our products and services to help you take care of your health

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Company info
Website
Telephone
01273866157
Location
Victory House
Trafalgar Place
Brighton
East Sussex
BN1 4FY
United Kingdom

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