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- Contract Type
Contract: Full time, Permanent
Company: Ski Safari Limited
Location: Hove, East Sussex
Start date: Immediate
We’re one of the UK’s leading independent specialist tour operators, in business since 1996. We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.
Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service. Ski Safari was voted the UK's Best Ski Tour Operator for the last five years (2018 - 2014). Freedom Treks was awarded the feefo Gold Trusted Service award (2018).
About the Job
We're looking for a Tour Co-ordinator to join our Admin and Operations department. They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed. You take over the booking and are the customer's main point of contact from then on.
This is a highly varied role combining administration, customer service and sales. Reporting to the Operations Manager, you’ll be:
- preparing and sending ATOL certificates and confirmation documents
- booking car hire, transfers and other ground arrangements;
- advising on selling and booking extras - lift passes, rentals, activities, bike hire, etc
- dealing with changes and updates to bookings
- Managing flight bookings and flight schedule changes in the GDS system and with flight consolidators
- collating and sending out customer travel documents
You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as we spend a lot of time on the phone talking with our customers. You must be a good team worker and have strong time and diary management skills. A passion for skiing or snowboarding and for travel in general would be very advantageous!
£20 - 24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.
Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period.
How to apply
Please apply below, uploading your CV and adding a covering message explaining why you would be a good candidate for this position.
Closing date: 11th October 2019
NO AGENCIES PLEASE
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