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IT Support Field Engineer

Employer
Pier Recruitment
Location
West Sussex, Shoreham-By-Sea
Salary
£22000.0000 - £26000.0000 per annum
Closing date
18 Oct 2019

Job Details

Would you like the opportunity to work for a company, who not only like to invest in their team, but have recently doubled in size to open up more opportunities for career development?


Are you an IT Wizz?


Are you confident, technical mind and passionate about delivering excellent Customer Service?


We are looking for new member to join a dynamic and diverse team as an IT Field Engineer, someone who has worked in a similar role, can deliver first class Customer Service and willing to travel, to where the job takes them.


The role is made up of both 1st / 2nd line support and also going to meet clients who have more pressing issues that can't be fixed over the phone.

Company Benefits;


* A generous paid holiday allowance, with long term service benefits.
* A company van after induction period is complete (use of one will be available prior to that).
* Personal selection of time off in lieu or paid overtime when required at weekends.
* Access to the free company tuckshop
* A company contributed to pension fund
* A generous Birthday & Christmas Present from the Directors.
* Bonus for when the company performs well
* A happy and enjoyable environment to work within, even the dog agrees!
* They have an office dog - option to walk the dog!

Key Responsibilities;

* Providing excellent 1st and 2nd line technical support to end users, as part of the Helpdesk.
* Diagnose faults and investigate solutions.
* Supporting and installing desktops & laptops (Windows 7-10 Pro)
* Detailed job recording and accuracy in ticket documentation
* Travel to and from jobs to help customers with more complex issues

The ideal candidate will have the follow skills or experience;


* Experience of supporting SMEs in a telecoms
* Professional phone manner
* Good written and verbal English
* Great attention to detail.
* Proven track record in installing hardware and software onsite
* Fluent in supporting the Microsoft Office suite of products from 2010 upwards
* Ideally to have at least one Microsoft certification module
* Willingness to go that extra mile

Basic support & administrative experience of the Windows Server platform from 2008 to 2016 & Microsoft Exchange would be desirable

Must have a Have a full UK driving licence.

If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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