Operations Administrator

Job Title: Operations Administrator

Salary: £18,000 - £21,000 p.a. depending on experience.

Location: Brighton

Our client is looking to recruit an Operations Administrator to assist the Operations Manager in providing high standards of customer service and experience. This will be done though comprehensive phone and email-based contact with customers, ensuring they are prepared for their overseas trips.

Responsibilities

• Assisting the Operations Managers to ensure all customer facing preparation material and information packs are updated and accurate
• To provide personalised, detailed and supportive contact with all customers prior to their departure. Including welcome calls, pre-departure briefings and answering destination specific queries from customers
• To complete detailed post-trip feedback calls, evaluating every customer's experience
• To create reports based on this feedback to assist the Operations team in improving and developing the Programmes and services offered.

Requirements

• Seeking an organised, enthusiastic and personable individual.
• Great communication skills
• Confident phone manner and the ability to learn quickly will be essential.
• Previous experience assisting customers with international travel plans is desirable, as is personal experience of living, working or travelling overseas.

For more information please contact Jamie Watson at Clearline Recruitment.