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Intel Operative (Secondment)

Employer
Hastings Direct
Location
East Sussex, Bexhill-On-Sea
Salary
Negotiable
Closing date
30 Oct 2019

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Sector
Finance, Insurance
Function
Call Centre
Contract Type
Permanent
Hours
Full Time

Job Details

Hastings Direct, Intel Operative

We are looking for an Intel Operative to join our Insight: Counter Fraud department, based in our Bexhill office. This team is responsible for handling and reviewing results from counter fraud controls within the Insight Department.

The Role
·Monitor and analyse business written across all channels for potentially fraudulent activity using systems such as Iovation.
·Investigation and analysis of cases flagged by the i2 software (fraud database) and other counter fraud tools such as Worldpay, CIFAS and Fraudstar.
·Assist with the maintenance and build of i2 queries and alerting to identify and action fraudulent policies, claims and trends.
·Assist with the production of monthly counter fraud related reporting and ad-hoc analysis using different software and tools such as i2, access & excel, IS2000 and Worldpay.
·Work and liaise with other department teams and areas of the business to investigate specific policies and queries as part of the business counter fraud processes.
·Monitor and analyse current trends and patterns relating to fraudulent activity, reporting any changes.
·To compose detailed desktop intelligence reports on behalf of the claims fraud teams.
·Claims investigation on claimants, claims, companies and representatives using open source and bespoke intelligence gathering systems such as i2, CUE/PI, MIAFTR, IFIG and IFB.
·Web data mining on individuals and companies under investigation in order to gather and assess evidence to identify, isolate and counter fraud.
·Create and maintain documented procedures relating to counter fraud processes within the department and how they interlink with other areas and the overall business.
·Assist with the auditing and monitor of CUE checking and application, NCD validation and other counter fraud processes within the business impacting the insurer.
·Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
·Ensure completion of all training as mandated by the company and regulated by the FCA.
·Ensure that direct reports and created and demonstrate levels of competence required to fulfil job requirements

We're looking for someone who has:

·Good analytical skills and attention to detail
·Ability to identify potential risk and trends from information presented
·Excellent knowledge of MS Word and Excel and ability to develop further Software skills
·Ability to prioritise and work to tight deadlines.
·A methodical approach to investigation.
·Confident decision maker and willingness to take responsibility
·Effective and confident communications in both individual and group situations
· Ability to work independently without continual direction
·Understand the principles relating to Motor Insurance including legislation impacting Insurer obligations and a good understanding of personal lines insurance
·An understanding of potential risk and how this relates to application fraud and the counter fraud processes used to minimise these risks
·Good knowledge of Advantage insurance products and the cover offered by these.
·Proven track record in one of the following: Underwriting, Claims or Fraud related roles

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.


Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

  • Competitive basic salary
  • Up to 5% bonus earning potential
  • 25 days holiday plus bank holidays Life assurance
  • Competitive pension
  • Flexible benefits - buy or sell holidays
  • Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks -

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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