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IT Services Helpdesk Coordinator

Employer
Greater Brighton Metropolitan College (GBMet)
Location
Brighton, East Sussex
Salary
£19,258 (Incremental range from £19,258 - £21,001 pa)
Closing date
27 Oct 2019

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Sector
Education, Further
Function
Administration
Contract Type
Permanent
Hours
Full Time

Job Details

The IT Service Desk for the College is the central point of contact for IT related incidents and service requests. The role of the Help Desk Coordinator is to support the College's computing resources and work with colleagues to run the College IT Help Desk by answering, logging and assigning calls.

 Main purpose and scope of the post:

  • Overseeing the efficient running of the IT Helpdesk function
  • Ensuring IT staff close jobs in a timely, professional manner
  • Directing and prioritising incoming support calls
  • Providing professional, friendly response to staff and students

You must be flexible in your approach with the ability to cope with continuous and complex changes, to be flexible and have tolerance of ambiguity and uncertainty.

An optimistic and a ‘can do’ attitude. Role modelling for others, a consistently positive outlook and with a high degree of drive, resilience and energy that is self-generated.

You will demonstrate commitment and empathy for students and customers and delivering solutions and presenting opportunities which enable them to realise their full potential.

Interview will be held on 6th November 2019

Company

Greater Brighton Metropolitan College

GB MET draws on 150 years of heritage, history and experience, with a comprehensive range of qualifications for school leavers, full and part time courses for adults, apprenticeships, professional qualifications and university degrees. 

 

The College operates across five campuses in Brighton, Shoreham and Worthing, offering:

• Full-time courses for 16-19 year-olds
• Apprenticeships
• Higher Education
• Part-time leisure and professional courses for adults
• Courses for international students

Our expert staff work closely with students to equip them with the knowledge and skills needed to prepare them for the world of work - to encourage, support and inspire them. GB MET helps build the self-belief, confidence and bravery students need to meet and exceed their aspirations.

Apprenticeships

The College offers apprenticeships in a variety of fields including engineering, construction, HR, health & social care and many more. 

Working as an apprentice gives students a chance to simultaneously learn new skills, gain nationally recognised qualifications and earn money. Anyone over the age of 16 is eligible to apply for an apprenticeship. Click to view the latest apprenticeship vacancies.

To find out more about employing an apprentice, please get in touch via: 

Email: business.solutions@gbmc.ac.uk

Phone: 01903 273 732

 

GBMET

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Company info
Website
Mini-site
Greater Brighton Metropolitan College (GBMet)
Telephone
01273 667788
Location
Greater Brighton Metropolitan College (GBMet)
Pelham Street
Brighton
East Sussex
BN1 4FA
GB

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