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French Speaking Customer Care Professional

Employer
Manpower
Location
Brighton, East Sussex
Salary
£12.09/hour
Closing date
5 Nov 2019

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Sector
Business
Contract Type
Fixed term
Hours
Full Time
French Speaking Customer Care Professional

Our Client is a global service company, committed to becoming the world's most respected service brand and deliver extraordinary service to their customers daily.

Your role is to provide excellent levels of service to American Express' French speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with them while solving customer issues and celebrating their value to AMEX.

As a fluent French speaker, you will be responsible for:

Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing the business' Customer First servicing ethos
Respond quickly and accurately to Merchant customer questions and issues via phone
Own issues to the point of resolution
Offer Merchant customers unique solutions
Managing a workflow in line with departmental and individual goals and to departmental quality standards
Ensuring clients are re-educated where necessary regarding use of online services
Suggest new ways to improve processes and customer care.

Qualifications

We are looking for individuals who can speak and write fluently in both Spanish and English and who are able to bring the following skills and experience to the role:

Ability to work in a fast-paced metric driven environment with proficient multitasking skills
Confident in your approach
Motivated and committed to serve customers
Have excellent verbal & written communication skills
Reliable, and your team members can count upon you
Pro-actively seeks opportunities for improvement
Merchant experience desirableAmerican Express offer a fantastic and diverse working environment, in a state-of-the-art building in the centre of Brighton. Their high performers are rewarded with target driven incentives and offered career development (both on a local and global level).

Why Our Client?

AMEX are open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's the culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World's Best Multinational Workplaces by Great Place to Work and Glassdoor's 2017 Best Places to Work. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here

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