Helpdesk Agent
Helpdesk, Maximo, CAFM, Helpdesk Agent
Exciting Opportunity with a leading facilities company.
Our client are experts in facilities management, consultancy, project management and a range of specialist services that connect people with innovation and technology.
Location - Crawley
Permanent, Full time opportunity
Salary - £22,000K P/A - £23,000K P/A - depending on experience
Job Description
- To be the first point of contact for the client, raising jobs on the system
- Answering phone calls & emails
- To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with client SLA's and KPI's
Main duties
- To be the first point of contact for the client
- Log jobs on the CAFM system in an accurate & timely manner
- Respond effectively and efficiently to all customer enquiries and escalate issues to your Team Leader immediately upon receipt
- Provide professional communication with the client and the internal stakeholders
- Manage the approvals and feedback on quotes
- Pass work to the relevant departments
- Escalate high priority work in accordance with the escalation process
Qualifications / Person Specification
- Experience of Maximo or similar system / Concept and Oracle
- Basic experience in Microsoft Word, Excel, Outlook & PowerPoint
- Educated to GCSE level or above
- Excellent telephone manner and understanding of customer care
- Calm, logical, able to interpret problems, can show empathy where required
- Ability to work within a team structure
- Ability to multi task and prioritise own workload
If this sounds like something you'd be interested in, please apply now. To speak to a consultant about this vacancy, please contact Asha Mandalia on 0116 261 5017.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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