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Sales Support / Sales Office Administrator

Employer
Travail Employment Group
Location
Burgess Hill, West Sussex
Salary
£18000 - £21000/annum
Closing date
9 Nov 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Full Time
Job Title: Sales Support / Sales Office Administrator

Salary: £18,000 - £21,000

Location: Burgess Hill

Duration: Permanent, Full Time

Hours: Monday to Friday, 8.30am - 5.30pm

Benefits: 20 days annual leave (increasing to 23 after qualifying period) plus bank holidays, Pension scheme, cycle to work scheme, employee referral bonus scheme, award winning Company

After a fantastic year, our client, a specialist in vehicle livery, are currently seeking a Sales Support / Sales Office Administrator to join their friendly team in Burgess Hill. This role supports the sales operation providing administrative support for sales staff. Working closely with members of the sales and operational support teams you will respond to and route all incoming sales enquiries ensuring timely and accurate responses are provided as well as elevating prospects to account managers as necessary.

The Role:

Acts as the internal first point of contact for customer
Process orders
Liase with field based staff to ensure the best service
Handle and record incoming sales enquiries, qualifying and dealing with as required
Answering incoming calls and proactively contacting customers whilst ensuring a high level of customer service.
Process/raise paperwork for new orders from existing clients and on behalf of field-based Sales team members.
To work closely with the design team to deliver detailed bids/quotations that meet the requirements of the customer
Liaison with production and sales to assist an accurate and timely production schedule maintaining client expectations
Maintain relationships with the customer post-installation to ensure customer satisfaction and obtain referrals. Taking ownership of the customer and their issues.
Manage online orders and process one-off enquiries through to order, handling customer service enquiries as required.
Administration & filing of electronic & paper works order instructions / job records on back office system.
Document generation and distribution to clients via email / mail.
Responsible for handling customer concerns and feedback (QMS) through to completion and process improvements.
Attending customer meetings, shows and events where necessary.The Person:

Flexible, self-motivated and punctual
Good communicator and team player
Able to act on own initiative / forward thinking / problem solving
Adaptable and able to multi task and show a willingness to learn new skills
Good with detail and takes duties seriously
Ability to work in a busy environment and meet deadlines
Ability to prioritise and work effectively under pressure
High level of computer skills including MS Excel, Word and Outlook
Excellent written and spoken English, (Maths and English GCSE at Grade C or above)Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion

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