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Doorperson, Egham

Employer
Alexander House Hotels & Utopia Spas
Location
TW20 9UR, Egham
Salary
£17,100 + service charge payment
Closing date
26 Oct 2019

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Job Details

Doorperson / Linkperson

The Place

Great Fosters Hotel, AA Hotel of the Year 2018 and the most recent addition to Alexander Hotels a private group of luxury hotels of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

4 Red Stars, 43 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award Winning Tudor Room with 1 Michelin Star and 4 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and photo gallery www.greatfosters.co.uk

The Role

A smart, friendly, immaculate individual is sort to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Great Fosters.

You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five star smile! and a warm and welcoming personality.

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied.

  • 5 days per week to cover peak arrival and departure days Monday to Friday or Tuesday to Saturday.
  • Welcoming arrival guests and checking their requirements.
  • Showing guests to Hotel Reception or to the Restaurants/Lounge/Function rooms for  non resident guests or those attending functions/conferences
  • Introducing arriving guests to the hotel receptionist using their name
  • Arranging and assisting concierge to deliver luggage
  • Giving directions to local attractions / onward journeys for departing guests
  • Liaising with the Guest Services Manager or Departments to ensure total guest satisfaction and that all requests are met
  • Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged

Requirements

  • Excellent standard of personal appearance
  • A presence as a host on the main entrance
  • Excellent verbal communication – confident yet relaxed and friendly
  • Bright, warm and friendly disposition
  • Genuine desire to serve our guests whether here for business, pleasure or a special occasion
  • Ability to work daytime shifts

The Benefits

£17,100 per annum + service charge bonus

  • 4 weeks holiday rising to 5 weeks to reward loyal service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will have access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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