2nd Line IT Engineer

Extech Cloud are a leading IT solutions and service specialist providing IT support predominantly medium sized businesses in the UK.

In order to support the next phase of rapid growth we have a requirement for 2^rd line IT Engineer who will provide the highest level of remote and on-site problem solving. The ideal candidate would have a minimum of 2 years’ experience in a helpdesk support role looking for a new challenge and looking to develop their skills further.

Technical Requirements

Knowledge and experience in administering and troubleshooting the following products:

• Office 365
• Azure Active Directory
• Azure including Virtual servers and Intune
• Azure Active Directory
• SharePoint
• Exchange 2010/2013/2016
• Exchange Hybrid with 365
• Windows 7, Windows 8, Windows 10
• Windows Server 2012R2/2016/2019
• Backup Solutions – StorageCraft/Acronis/Veeam
• Active Directory
• Firewall Configuration
• VPNs - IPSEC/PPTP/SSL
• DHCP, DNS, Group Policies

• Common desktop applications, Office 2010/13/16, Sage etc.

Knowledge/experience of some or all the following is also an advantage:

• Azure Autopilot
• Exchange Hybrid with 365 (AD Connect)
• Good understanding of SaaS, Iaas and PasS
• Working knowledge of server hardware, more specifically HP Proliant Hardware
• Knowledge of TCP/IP and packet analysis
• Working knowledge of RAID performance and benefits
• Switch configuration including VLANs and routing
• VOIP
• MS SQL Server administration
• VMWare/Hyper-V

Experience and personal attributes

• Experience in an IT helpdesk environment
• Good customer awareness, ability to manage customer expectations
• Excellent problem-solving skills
• Effective communication skills and style, able to explain technical issues to non-technical users.
• Self-starter, self-motivated, team player
• Able to work under pressure and against SLA to a resolution
• Keen interest in technology and innovation