Skip to main content

This job has expired

3rd line IT Engineer

Employer
Extech
Location
Burgess Hill, West Sussex
Salary
Competitive
Closing date
14 Nov 2019

View more

Sector
Technology, IT, IT Support
Function
Engineer
Contract Type
Permanent
Hours
Full Time

Job Details

Company and Role Overview

Extech Cloud are a leading IT solutions and service specialist providing IT support predominantly medium sized businesses in the UK.

In order to support the next phase of rapid growth we have a requirement for 3rd line IT Engineer who will provide the highest level of remote and on-site problem solving. The ideal candidate would have a minimum of 5 years’ experience in a helpdesk support role looking for a new challenge and looking to develop their skills further.

Technical Requirements

Knowledge and experience in administering and troubleshooting the majority of the following products:
• Office 365
• Azure Active Directory
• Azure including Virtual servers and Intune (Highly desirable)
• SharePoint
• Exchange Hybrid with 365 (AD Connect)
• Exchange 2010/2013/2016
• Exchange Hybrid with 365
• Windows 7, Windows 8, Windows 10
• Windows Server 2012R2/2016/2019
• Backup Solutions – StorageCraft/Acronis/Veeam
• VMWare/Hyper-V
• Active Directory and multi-site deployments
• Firewall configuration– Palo Alto/Cisco/Sophos UTM/Draytek
• VPNs - IPSEC/PPTP/SSL
• Working knowledge of DFS
• DHCP, DNS, Group Policies
• MS SQL Server administration • Common desktop applications, Office 2010/13/16, Sage etc.
• Working knowledge of RAID performance and benefits
• Switch configuration including VLANs and routing
• VOIP

Knowledge/experience of some or all the following is also an advantage:
• Azure Autopilot
• Understanding of SaaS, Iaas and PasS
• Working knowledge of server hardware, more specifically HP Proliant Hardware
• Knowledge of TCP/IP and packet analysis

Experience and personal attributes
• Experience in an IT helpdesk environment
• Good customer awareness, ability to manage customer expectations
• Excellent analytical and problem-solving skills
• Effective communication skills and style, able to explain technical issues to non-technical users.
• Self-starter, self-motivated, team player
• Able to work under pressure and against SLA to a resolution
• Keen interest in technology and innovation
• A good understanding of service support best practices
• Clean Driving License

Company

Extech Cloud is a leading IT solutions and service specialist providing IT support to small and medium sized businesses predominantly in the UK.

Company info
Website
Telephone
01444443200
Location
Greenacre Court
Station Road
Burgess Hill
West Sussex
RH15 9DS
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert