3rd line IT Engineer
- Employer
- Extech
- Location
- Burgess Hill, West Sussex
- Salary
- Competitive
- Closing date
- 14 Nov 2019
View more
- Sector
- Technology, IT, IT Support
- Function
- Engineer
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Company and Role Overview
Extech Cloud are a leading IT solutions and service specialist providing IT support predominantly medium sized businesses in the UK.
In order to support the next phase of rapid growth we have a requirement for 3rd line IT Engineer who will provide the highest level of remote and on-site problem solving. The ideal candidate would have a minimum of 5 years’ experience in a helpdesk support role looking for a new challenge and looking to develop their skills further.
Technical Requirements
Knowledge and experience in administering and troubleshooting the majority of the following products:
• Office 365
• Azure Active Directory
• Azure including Virtual servers and Intune (Highly desirable)
• SharePoint
• Exchange Hybrid with 365 (AD Connect)
• Exchange 2010/2013/2016
• Exchange Hybrid with 365
• Windows 7, Windows 8, Windows 10
• Windows Server 2012R2/2016/2019
• Backup Solutions – StorageCraft/Acronis/Veeam
• VMWare/Hyper-V
• Active Directory and multi-site deployments
• Firewall configuration– Palo Alto/Cisco/Sophos UTM/Draytek
• VPNs - IPSEC/PPTP/SSL
• Working knowledge of DFS
• DHCP, DNS, Group Policies
• MS SQL Server administration • Common desktop applications, Office 2010/13/16, Sage etc.
• Working knowledge of RAID performance and benefits
• Switch configuration including VLANs and routing
• VOIP
Knowledge/experience of some or all the following is also an advantage:
• Azure Autopilot
• Understanding of SaaS, Iaas and PasS
• Working knowledge of server hardware, more specifically HP Proliant Hardware
• Knowledge of TCP/IP and packet analysis
Experience and personal attributes
• Experience in an IT helpdesk environment
• Good customer awareness, ability to manage customer expectations
• Excellent analytical and problem-solving skills
• Effective communication skills and style, able to explain technical issues to non-technical users.
• Self-starter, self-motivated, team player
• Able to work under pressure and against SLA to a resolution
• Keen interest in technology and innovation
• A good understanding of service support best practices
• Clean Driving License
Company
Extech Cloud is a leading IT solutions and service specialist providing IT support to small and medium sized businesses predominantly in the UK.
- Website
- http://www.extech.co.uk/
- Telephone
- 01444443200
- Location
-
Greenacre Court
Station Road
Burgess Hill
West Sussex
RH15 9DS
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert