Hassocks – no public transport

£21500 to £26000

Due to expansion Hunters’ client, a global aircraft component support specialist, requires a career driven customer service professional to look after Repair Management transactions from receipt of component through to order completion. The Repairs Administrator provides exceptional customer service at all times, maintaining and building effective partnerships.

Working hours: Based on a 37.5 hour week, between the hours of 07:00 and 19:00, Monday to Friday. 

Requirements:

• Experience gained within an aircraft component, MRO or trading environment is desirable.
• Good administrative skills gained within an office environment
• Proven ability to provide and deliver excellent customer service
• Essential A-levels A-C, a university degree or similar level qualification beneficial
• Self-motivated, able to use own initiative and succeed in a busy environment
• Ability to travel as and when required
• Enjoy new daily challenges /get satisfaction from problem solving
• Excellent communication skills at all levels, verbal and written
• Professional and confident telephone skills
• Ability to multi-task, prioritise, meet deadlines and KPI’s
• Good negotiation, organisational and time management skills
• Strong problem solving ability with ability to use initiative and common sense
• Numerate, accurate with good attention to detail
• Analytical thinker with experience of producing and evaluating reports
• Language skills desirable 

Responsibilities:

• Respond to customer RFQ’s
• Process customer pre-alerts for repair orders
• Source suppliers to quality and industry approved standards as required
• Issue repair orders on approved suppliers in accordance with company processes and procedures
• Create and process customer quotations ensuring relevant management & freight fees are applied, in line with company processes
• Expedite open orders to effectively achieve required delivery and service levels 
• Process return shipment to customer
• Invoice customers
• Develop successful supplier, customer and internal relationships through a combination of good written & telephone communication
• Negotiate with suppliers to obtain best price, terms, warranty and service levels in accordance with departmental key performance indicators
• Issue repair orders on approved suppliers
• Attend customer /supplier meetings including occasional travel