Administrator - Weekends Littlehampton, West Sussex  Are you an experienced Administrator looking for your next role? Could you thrive working in an environment supporting members of the amazing UK Fire and Rescue Service community? If so, read on.  About Us  The Fire Fighters Charity is the organisation that supports the mental, physical and social needs of the members of the UK Fire and Rescue Service community. We recognise that no two people requesting our support do so for the same reason and tailor our service to achieve the best outcomes for each of our beneficiaries. When the rescuers need it the most, we rescue them.  As part of our UK-wide range of support services, Marine Court, in the seaside town of Littlehampton offers accommodation and services to help our beneficiaries recover from a physically damaging or mentally traumatising experience.  We have a part time role for an Administrator, working 10.63 hours per week over a 4 week shift pattern.  Pay and Benefits - Pay: £6,022.25 per annum (£10.89 per hour) - Pension: 8% pension contributions (contributions are paid by the Charity on your behalf; you may also choose to make your own contribution if you wish to do so) - Annual leave: 25 days rising to 27 plus bank holidays (pro rata) - Life assurance: 3 x basic salary - Access to Employee Assistance Programme - Become a beneficiary of the Charity - A rewarding role helping the UK’s fire and rescue services  This is a superb opportunity to not only give back to members of our deserving fire and rescue services community, but also to gain valuable working experience with our incredible Charity.  Your Role As an Administrator, you will be efficient, courteous and professional, ensuring that the highest standard of customer service is consistently delivered.  Specifically, you will:  - Be the first point of contact for our beneficiaries and visitors - Efficiently process applications for beneficiary services  - Process bookings for accommodation as availability and demand allows - Working with all teams to provide a supportive, welcoming, informative and professional environment for our beneficiaries at the Centre and over the telephone - Utilising technology to provide up-to-date information About You  To be considered for the post of Administrator, you will need:  - Experience in a customer service environment   - Experience in administration - Excellent communication skills via telephone, in person and in writing - Experience in the use of Microsoft Office applications including: Word, Excel and Outlook  - Experience in the use of customer relationship management software - The ability to work on your own and as part of a team Other organisations may call this role Admin Assistant, Customer Service Administrator, Customer Service Advisor, Customer Support Administrator, Office Administrator, Centre Administrator, Customer Service Rep, or Customer Services Executive. Shift Pattern Week 1 Saturday 08:00 - 13:30 Sunday 08:00 - 13:30 Week 2 Saturday 13:00 - 17:00 Sunday 13:00 - 19:00 Week 3 Saturday 08:00 - 13:30 Sunday 08:00 - 14:00 Week 4 Saturday 13:00 – 17:00 Sunday 13:00 – 19:00 The closing date for this role is the 24th October 2019. This role is subject to an Enhanced Disclosure and Barring Service Check. The Charity is an Equal Opportunities employer and we welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values to help us to achieve our strategic plan.  So, if you are ready to take on a new role as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency