Operations Officer – OCC

Job Details

Salary: From £25,000 annum within a range, plus shift pay and excellent benefits

Contract: 12 months fixed term

Hours: Shift work - 4 on, 4 off. This will consist of 2 days (0700 - 1900) and 2 nights (1900 - 0700) with an element of standby

Location: The Base, Crawley, West Sussex

Closing date: 31st October 2019

Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.

In a nutshell

This is an outstanding opportunity to join the Operations Control Centre (OCC) team as an Operations Officer! You will be responsible for assisting the Operations Controller in the delivery of the Virgin Atlantic (VAA) flying programme.

This role is a focal point for global operational communication with a view to delivering a safe and regulatory compliant operation. All the while having an awareness of the financial repercussions of decisions made. Considering the best interests of our customers.

Day to day

• Act as the main point for communication regarding operational issues and to quickly, calmly and accurately collect and assess, and disseminate information relating to operational matters.
• Highlight any issues, where relevant, to Ops Controller or OCC Duty Director, identifying key elements and priorities.
• Maintain continuous global flight and weather watch aligning to company policy, in order to handle, and where possible to mitigate, operational risk or disruption.
• Support, and where necessary assist or brief the pilot in command of VAA aircraft with specific operational control information, in the interest of flight safety and operational integrity.
• To investigate, arbitrate where necessary, and accurately record causes of poor punctuality across the global network, in line with the company mission to drive continuous improvement of On Time Performance.
• Using company reporting and tools, monitor connecting passenger issues between VAA and joint venture partners, to ensure customers amazing experience between transfer flights, minimising disruption and cost.

About you

Ideally you will have technical understanding of a variety of disciplines involved in aircraft operations. Understanding of multiple IT applications used in Operations control including but not limited to, OMS, AIR4, Citrix, CMFU, A-CDM, Sitatext and Arinc Ops Center.

Do you have the ability to maintain calm efficiency in the face of critical time pressures, whilst being able to multi-task and prioritise? Have excellent interpersonal skills, using standard phraseology and communicating concisely with both internal/external customers? Are you an outstanding team member and problem solver is also very important?

If the this sounds like you, we would love to hear from you!

The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.

BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER

Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively support applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.