Concierge / Hall Porter, Egham

3 days left

Location
TW20 9UR, Egham
Salary
£17,100
Posted
24 Oct 2019
Closes
21 Nov 2019
Ref
GF
Contract Type
Permanent
Hours
Full Time

CONCIERGE / HALL PORTER

Great Fosters Hotel, AA Hotel of the Year 2018 and the most recent addition to Alexander Hotels a private group of luxury hotels of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

4 Red Stars, 43 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award Winning Tudor Room with 1 Michelin Star and 4 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

Overview;

A smart, friendly, immaculate individual is sort to welcome all arriving and departing guests at the main Hotel/Spa entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Alexander House.

Scope;

Join our Front of House team under the direction of our Front of House Manager, Kirsty Richardson. There are a team of 5 receptionists, 2 switchboard operators and 8 concierge to support you. A smart, friendly, immaculate individual is sort to welcome all arriving and departing guests at the main Hotel/Spa entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Alexander House. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.

The Role

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include;

  • 5 days per week covering a variety of shifts between the hours of 7.30am and 10pm.
  • Welcoming guests on arrival to the hotel
  • Introducing arriving guests to the hotel receptionist using their name
  • Assist arriving and departing guests with their luggage
  • Showing arriving guests around the hotel before showing them to their rooms
  • Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for  non resident guests or those attending functions/conferences and weddings
  • Answering guest queries
  • Giving out information  on the hotel facilities helping guests to get the most out of their stay
  • Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
  • Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
  • Assisting Hotel Receptionist with reception duties

Requirements

  • Excellent standard of personal appearance
  • A presence as a host on the main entrance
  • Excellent verbal communication – confident yet relaxed and friendly
  • Bright, warm and friendly disposition
  • Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
  • Ability to work shifts and weekend days outlined
  • Own transport to allow for shift work outside of public transport hours

The Benefits

£17,100

  • Shared accommodation available if required £275 per month
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

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