Desk Engineer
- Employer
- Pier Recruitment
- Location
- West Sussex, Shoreham-By-Sea / Brighton, East Sussex
- Salary
- £21000.0000 - £25000.0000 per annum
- Closing date
- 24 Nov 2019
Job Details
Are you a recent IT graduate or someone who has experience working within a technology / IT sector?
Can you think out side the box to fix a problem?
Have you worked as an engineer visiting customers to fix telecoms or IT issues but wish now to work in house?
If the answer to any of these questions is yes, then this is the role for you.
You will be responsible for providing excellent customer service, as a first contact resolution handler you will be part of the Service Desk providing support, improving changes for Telephony, Data and IT Services.
You will be given appointments when you will call a client to support them with installations of both system and products .
Full training will be given but you must have a technical mind.
Key Responsibilities;
- Configurational support to customers for Telephony, Data and IT Services
- Understand and confidently investigate set up and installations in relation to DSL Broadband installs, telephony and IT products.
- Diagnose, log, action and follow through to resolution of all configurational requests, including escalated requests that are service effecting whilst keeping the customer informed of progress.
Extra company Benefits;
- 22 days holiday with 8 bank holidays
- Pension Scheme
- Tax Free Childcare Initiative
- Perkbox membership
- Free tea & coffee in the office / Subsidised canteen
- Cycle to Work Scheme
- Training and development plans
- Interest Free Travel Loan
- Yearly eye test & spectacle voucher
- Access to well-being champions
- Financial advice
Desirable skills;
- Mac OS X, Linux & Android
- VLANs, Hyper V, VM Ware
- Cloud knowledge: Horizon, Office 365 and other
- Windows Server Backup, Veeam, Attix or StorageCraft
If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!
Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.
Company
Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!
We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!
To find out more, click below:
- Website
- http://www.pierrecruitment.co.uk/
- Telephone
- 01273 874154
- Location
-
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB
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