1st Line Support Analyst
- Employer
- Cornerstones Recruitment
- Location
- Horsham, West Sussex
- Salary
- £22,000 per annum
- Closing date
- 10 Dec 2019
View more
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
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As a 1st Line Support Technician you will be working daily in an educational environment with a team of dedicated professionals responding to helpdesk tickets via email, phone or face-to-face.
Good customer service/ communication skills are imperative.
You will receive training on the services and products used but will be expected to apply troubleshooting skills to effectively resolve the issues presented to you.
Job Responsibilities/Duties:
- To provide 1st line (helpdesk) technical support for the various School IT systems to the staff and pupils within the campus.
- To provide technical support; answering support issues either via phone, email, or in person
- To maintain a high degree of customer service for all support queries
- Backup Tape management and ownership
- To take ownership of user problems and be proactive when dealing with user issues
- Troubleshooting helpdesk tickets
- Occasional Saturday work during term time
- Supporting and maintaining the School's infrastructures and networks to ensure maximum service ability
- Assist staff and students with their queries/ IT related problems
- Ensure classes are able to make use of IT Equipment including carrying out maintenance of systems
- User management
- Systems monitoring
- Setting up and configuring Desktops and Laptops as required
- Administration of the School VoIP phone system
This post is subject to a range of vetting checks, including a criminal record disclosure
- Free lunch during term time
- Free parking
- On going Training
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