Customer service caseworker : The Westwood Organisation

CUSTOMER SERVICE CASEWORKER required at The Westwood Organisation

Vacancy Details

Customer Service Caseworker, Gatwick (West Sussex).
Salary: £9.50 per hour. Part-time 12 hours per week, 3 days a week. Fixed term contract 10 months.

Company Details & Job Description

Come and join our team at The Westwood Organisation (TWO). We are a customer-focussed immigration consultancy; we pride ourselves in providing clear and concise immigration advice that cuts through the noise of all the immigration rules, in order to help our clients. We love to make immigration more interesting than anyone would (understandably!) presume it to be. Our training courses are successful because we achieve this; most of our client base comes from an initial meeting at one of our training events. This reflects us as a team too; we are approachable and fun and want to do the best for our loyal customers.

We are looking to start this role in October. You will be responsible for providing generalist casework/administrative support to our small team. This will include liaising with our clients; organising and filing key documentation; data entry into online forms and databases; and handling client queries.

We see this as an excellent opportunity to join a friendly professional team. We offer extremely flexible hours and lots of autonomy within the role.

Role Requirements

In order to be suitable for this role you must have experience working within a customer service environment or professional services business, ideally in an administrative role. It is essential to be an organised worker, with a proven record of attention to detail and accuracy. We value excellent communication skills, as well as a positive and supportive approach to working in a small team. The ability to prioritise is required for this role, as well as computer literacy (Microsoft 365 plus other software). Previous legal experience will be considered advantageous, but not essential.

This is an office-based role. In normal (non-Covid) circumstances, we will require you to work at to our office at Manor Royal, RH10 9NH. Following an induction period, lone working is likely.

Application Procedure

To apply for this position please send a covering letter and up to date copy of your CV to info@twolimited.co.uk. The closing date for applications is Friday 28th August, and we plan to hold interviews Friday 4th September. At The Westwood Organisation we value equality and diversity. Should you wish to discuss more about the role or our company, please contact us on 01293 889691.