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Customer Service Apprentice

Employer
Sussex Skills Solutions
Location
Eastbourne, East Sussex
Salary
£170.63 - £327.00 per week
Closing date
6 Oct 2020

View more

Sector
Apprenticeship
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

Job Details

Apprenticeship summary

  • Working week: 5 days out of 7 9.00am-5.00pm and 1 weekend in 6, 37 hours per week. 
  • Weekly wage:£170.63 - £327.00
  • Expected duration: 15 month
  • Possible start date:14 Oct 2020
  • Apprenticeship level: Intermediate Level Apprenticeship
  • Positions: 2 available

Vacancy description

Your duties and responsibilities will include:

  • Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office
  • Providing administration to other members of staff as and when required
  • Taking customer calls and providing a high standard of customer service
  • Responsible for greeting customers in a confident and professional manner
  • Responding to correspondence, telephone calls, faxes and emails as required
  • Updating and maintaining records both computerised and paper based to a high level of accuracy
  • Providing cover for the office during periods of holiday and absence
  • Providing an excellent support function to internal colleagues
  • Working in a range of roles incorporating finance, account management and administrative duties
  • Dealing with cash and credit checks
  • Working with and assisting the internal credit controller.

Requirements and prospects

Desired skills

You will need to be:

  • IT literate
  • Customer service orientated
  • Administrative
  • Confident on the telephone.

Personal qualities

  • Well presented
  • Good use of initiative
  • Polite
  • Honest

Desired qualifications

GCSE (or equivalent) English and maths.

Future prospects

Progression to full time employment.

Further Details

Potential for monthly bus pass and quarterly bonus scheme.

Training

Training provider EAST SUSSEX COLLEGE

Training to be provided

  • Apprenticeship Certificate (Pass or Distinction)
  • Customer Service Level 2 Diploma (optional)
  • Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt. 

Apprenticeship standard Customer service practitioner

About the employer 

LWC DRINKS LIMITED

Description

The largest independent wholesaler of beers, wines and spirits in the UK.

Established in 1979, LWC has grown from a small start up to the “fastest growing privately owned drinks company in the UK."

After over 40 years of experience, we have developed the expertise to provide the best service in the industry.

With over 9000 different product lines and similarly over 9000 on-trade customers, LWC delivers the broadest range and greatest service available in the UK drinks industry. We provide fantastic support services which enable our customers to not only maximise their sales, but also provide their own customers with a higher-quality experience. 

Address 

15 Alder Close

Eastbourne

BN23 6QF.

Company

Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

SSS [square]

 

If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk

 

 

 

 

Company info
Telephone
030 300 39871
Location
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB

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