Patient Experience Facilitator

£21,892-£24,157 pa (pro rata)
17 Sep 2020
28 Sep 2020
Contract Type
Part Time
Band 4

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
  • 5,000 full and part time staff, with over 4,000 people registered on our bank
  • Medical, nursing and therapeutic care provided to over 9,000 children and adults a day
  • July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
  • BAME, Disability, LGBT+ and Religion and Belief Staff Networks
  • Disability Confident Employer - Level 2

Patient Experience Facilitator - 22.5 hours per week

Are you looking for a new challenge, where you can have a positive impact on patient experience and where no two days are the same? We are looking for a part time Patient Experience Facilitator to join our Quality and Safety department, working three days a week within the Patient Experience team.

The Patient Experience team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public about NHS care. In this challenging post you will join a team that aims to resolve concerns quickly and efficiently, and uses the feedback obtained to influence and improve the patient experience.

Dealing with highly sensitive situations on a daily basis, you will handle cases from the first point of contact and liaise with operational and clinical staff to address questions, issues and concerns.

You must be enthusiastic and motivated, demonstrate sensitivity and tact, and possess excellent communication and interpersonal skills. You will need to be able to manage conflict, deal with often challenging and sometimes distressing situations, and mediate between parties to resolve problems, working with people from a diverse range of backgrounds.

In addition to helping others, this role is an excellent opportunity to develop your skills and support your career progression. We are looking for someone who is able to demonstrate a patient-focused approach, with the desire to support the provision of an accessible service to patients, their relatives and carers.

As part of the wider Patient Experience team you will be required to travel across Sussex providing information and support as required, and engaging with patients to collect valuable feedback.

Experience of general administration duties and a comprehensive understanding of Microsoft Office is required, with at least three years' experience in a customer care or NHS role.

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within 2 weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails on a regular basis. References will be requested electronically also; please ensure you provide correct contact details for referees.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download
  • Patient Experience Facilitator Job Description and Person Specification ( PDF , 537.5 KB )
  • Patient Experience Facilitator Job Description and Person Specification ( PDF , 537.5 KB )
  • About Us ( PDF , 743.4 KB )
  • Staff Benefits Brochure ( PDF , 484.5 KB )

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