Apprentice Receptionist

Pevensey, East Sussex
£168.75 per week
09 Nov 2020
07 Dec 2020
Stonecross Medical Centre
Contract Type
Full Time

Apprenticeship summary

  • Working week: 5 days to include Saturday morning on a rota, 38 hours per week 
  • Weekly wage: £168.75
  • Expected duration: 18 months
  • Possible start date: 17 Dec 2020
  • Apprenticeship level: Intermediate Level Apprenticeship
  • Positions: 1 available

Vacancy description

The key tasks will include:

  • Dealing with patients under varying circumstances
  • Answer the telephone and deal with calls appropriately
  • Arrange prescriptions via the computer
  • Deal with enquiries – internal and external
  • Open and distribute post
  • Handle specimens and forms, ensuring the correct recording and storage
  • Ensure the smooth running of the doctor’s surgery
  • Arrange for admissions/domiciliary visits on behalf of the doctor when directed
  • Arrange transport for patients attending hospital, etc., when directed
  • Deal with enquiries from hospital doctors/consultants/nurses and secretaries
  • Telephone patients on recall systems
  • To operate the scanning machine for filing correspondence
  • Photocopying medical records for solicitors, etc.

Requirements and prospects

Desired skills

The essential skills for the role include:

  • Good IT skills
  • An interest in customer relations
  • Being able to work efficiently as part of a team

Personal qualities

The essential personal qualities for the role include:

  • Polite, presentable, and punctual
  • Able to remain calm even when things get busy
  • Enjoy working as part of a team
  • Ability to know when to refer to more experienced colleagues
  • Prepared to learn and gain experience
  • A passion to work with the general public in a health care environment

Desired qualifications

  • It is essential have GCSE (or equivalent) grades A*-C/9-4 in English and maths

Future prospects

There could potentially be a job that you could apply for at the end of the apprenticeship.

Things to consider

Reliable access to transport would be desirable, as we have three sites.

There will be 4 weeks paid holiday + pro rota bank holidays.

For more information on the ANMW, please visit:

About the employer 

Stonecross Medical Centre


NHS doctor's surgery in East Sussex, with the practice in a modern building.


Mimram Road


BN24 5DZ


Training provider EAST SUSSEX COLLEGE

Training to be provided

  • Apprenticeship Certificate (Pass or Distinction)
  • Customer Service Level 2 Diploma (optional)
  • Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

Apprenticeship standard\; Customer service practitioner.

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