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Customer Service advisers: Work from home contact centre

Employer
Sensée
Location
Homeworking
Salary
£9.30 per hour.
Closing date
24 Dec 2020

View more

Sector
Business
Function
Call Centre, Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Company Information

Sensée provides brilliant service to the customers of its clients, accessible careers for people anywhere and sustainability for our planet and communities. Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem makes it the most diverse workplace and the leading ‘pure-play’ homeworking specialist in the UK.

Main Responsibilities

Sensée connects customer service centres to home-based customer service advisors and we’re currently looking for enthusiastic individuals who put the customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations!

You will be working on an account for our client who is a leading British home insurance provider and will provide exceptional service to their customers for first notice of loss calls (FNOL). You will be the first point of contact for policy holders, verifying their identity and taking their initial instructions. You will check policy coverage and allocate appropriate reserves on the system, answering all the customers questions in a courteous and professional way.

You will need to have excellent oral and written communication skills, be a fast learner with the ability to get up to speed with products and systems quickly, have an excellent grasp of internet technology, be responsible, adaptable, and confident, as well as have the ability and a strong motivation to work from home.

As you will be working from home, IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance are essential.

What's in it for you?

A rewarding role, outstanding training, friendly teams and you get to work from the comfort of your own home office.

What does a typical working day look like?

A typical day for one of our customer service advisers involves being on the phone for the majority of the time. There is plenty of variety as you never know what kind of call is going to come in next, but you know that you are going to make a difference to that individual. Plus, you are part of an amazing team and you have plenty of training and support!

As a HomeAgent you will play an absolutely vital part in helping us provide excellence and peace of mind to our client’s customers, whilst being part of a strong HomeAgents team and working to individual and team targets.

Annualised Hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment), during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week.

Salary

  • £9.30 per hour. We pay the Real Living Wage!
  • An incentive of up to £1.05 extra per hour based on KPIs (starts after training)

Location

Your home, anywhere in the UK

Essential Skills and Experience

  • Minimum of 2 years’ experience working in an Insurance role.
  • Customer focused, great communication skills and a good attention to detail
  • Good basic IT skills and strong written literacy skills
  • Positive and self-confident approach when dealing with customers over the phone
  • Ability to work under pressure and handle a high number of calls within a shift
  • Educated to GCSE level or equivalent in both Maths and English.

Benefits

  • Fully employed working from home
  • 28 days holiday (including bank hols) - pro rata for part time
  • Cut down on commute and costs associated with working outside your home
  • Choose your own working pattern within client specified guidelines
  • Access to IT equipment discount
  • Team incentives for the extra recognition

Operational Hours

Monday to Friday 08:00-20:00

Saturday 09:00-17:00

What you need to provide

You will need to provide a quiet and secluded home office equipped with a telephone line and a wired broadband connection (both to be dedicated to you while you work), a PC (desktop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full-time virtual training course of 4 weeks, to be delivered virtually over set shifts (usually 09:00-17:30).

To learn more about these positions and apply visit www.sensee.co.uk

Company

Accessible careers for people, better performance for businesses and great service for customers — we think homeworking is a better way.

We have our own customer contact centre that provides service via the phone, webchat, social media and email for forward thinking brands including Bupa, Allianz, Northumbrian Water, SSE and L&G. As you’ve probably guessed, all our customer service team work from their homes in the UK — from Edinburgh to Exeter.

We’re also happy to share our technology, knowledge and experience to help others release the benefits of homeworking too.

As an ethical organisation we only provide employment contracts with guaranteed hours. There are definitely no one-sided Zero-Hour contracts or Self-Employment rules that make life more complicated than it already is.

We’re also proud to be an equal opportunities employer and believe that diversity is a strength. This year we were nominated for a diversity award. We think our mix of people — including many from often underrepresented groups including women, BAME, those with disabilities and LGBT — is as balanced as the very best UK organisations.

If you’d like to know more about how we’ll help you improve your business performance, or are interested in joining our team, drop us a line — we’d love to hear from you.

Company info
Website
Location
The Clockwork Building
45 Beavor Lane
London
W6 9AR
GB

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