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Customer Service Apprentice

Employer
Sussex Skills Solutions
Location
Hastings, East Sussex
Salary
£149.40 per week
Closing date
24 Dec 2020

View more

Sector
Apprenticeship
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

Job Details

Customer Service Apprentice

Ark Alexandra Academy

Brief overview of the role

As part of the Marketing team, you will need to have excellent Customer Service Skills as you will be involved in marketing activities across the academy.

Closing date: 10 Dec 2020

Apprenticeship summary

  • Working week: Monday – Friday. Term time only. 2 days 08:30am – 16:30pm 3 days 08:30am – 16:00pm, 36 hours per week
  • Weekly wage: £149.40
  • Expected duration: 18 months
  • Possible start date: 18 Jan 2021
  • Apprenticeship level: Intermediate Level Apprenticeship
  • Positions: 1 available

Vacancy description

The successful applicant will be involved in the following duties:

  • Using Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint) to effectively communicate with the team and wider community
  • The design of posters, postcards, templates, wall art, banners and online adverts
  • Updating social media content (YouTube, Facebook, Twitter and Instagram)
  • Photography/Videography 
  • Using Adobe Creative Suite (Photoshop, Lightroom, Premiere, Acrobat) to produce social media content, posters, adverts and various materials as required
  • Using digital formats (jpg, png, raw, mp4, mp3, etc.) to produce widely compatible designs
  • Printers and printing management (toners, fusers, paper, light maintenance)
  • Ensure continuity of the printing service across the academy by identifying the needs of printers and their operators
  • Event support, management and promotion (dance shows, musicals, sports days)

East Sussex College are the Training Provider for this apprenticeship.

Full training will be given.

Requirements and prospects

Desired skills

  • Great customer service skills
  • Good time management
  • Computer literate – ideally you will have knowledge and experience of Word, Excel, PowerPoint, Outlook, SharePoint
  • Ability to multi-task and meet deadlines
  • Highly organised

Personal qualities

  • Team player that can work collaboratively as well as using own initiative
  • Confident to manage expectations
  • Calm and professional under pressure
  • Controlled when distracted
  • Energetic and enthusiastic and keen to learn new technologies, workflows and applications
  • Sensitive and compassionate with regards to highly sensitive information.

Desired qualifications

GCSE English & maths grade C/4 or above (or equivalent qualifications) desirable.

Future prospects

Potential permanent full-time employment on successful completion of the apprenticeship.

Things to consider

This post is subject to an enhanced DBS check.

About the employer

Ark Alexandra Academy

https://arkalexandra.org

Description

Ark Alexandra Academy is part of a network of 38 schools in the UK and is now recognised as one of the highest achieving academy groups in the country.
It is a co-educational secondary school based across two sites in Hastings with approximately 2100 students and includes a 6th form.
Address:

Park Avenue

Hastings

TN34 2PG

Training

EAST SUSSEX COLLEGE GROUP

Training to be provided

Level 2 Customer Service Practitioner Apprenticeship Standard.

East Sussex College will provide the apprenticeship standard which will include Diploma and Functional Skills.

East Sussex College will ensure Health & Safety, and Equality & Diversity

Apprenticeship standard Customer service practitioner.

 

Company

Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

SSS [square]

 

If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk

 

 

 

 

Company info
Telephone
030 300 39871
Location
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB

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