We’re on the hunt for a talented Senior Fraud Investigator to join our Counter Fraud Services team in Haywards Heath, West Sussex or Salford Quays, Manchester.

To provide support to the Investigation Team and Supervisor within CFS. Contribute to providing a valued range of counter fraud services to the business. Create an atmosphere of professionalism and mutual support amongst employees, and support in the delivery of fraud management being successfully embedded within the business.

Job responsibilities

• Handle a personal caseload of potential fraud risks, including fraud networks, in accordance with CFS SLA’s, FCA regulations, and legislative and policy guidelines
• Caseload to include desk-top handling, with direct interaction with policyholders, third parties and witnesses
• Produce high quality written reports and advice for the business, to include recommendations
• Responsible for daily workflow allocation: allocate incoming fraud risk referrals to appropriate team members
• Take team meetings and compile minutes where necessary
• Delegate incoming requests from panel solicitors to individual team members
• Manage the relationship with FCIM panel of service providers including law firms and investigators
• Provide advice and support to business areas and CFS with regard to potential fraud risks
• Act as a mentor for Fraud Investigators and as a technical referral point
• Meet agreed fraud KPI’s and targets

Skills, knowledge & experience

• Strong motor claims and policy experience
• Proven track record in investigating fraud risks impacting on a motor insurer
• Claims fraud investigation and management, to include organised motor fraud
• Excellent knowledge of processes and tactics used to investigate and manage insurance fraud
• Good communication skills, both verbal and written  
• Good time management and organisation skills 
• Negotiation and influencing skills
• Passionate about reducing the business exposure to fraud risk
• Confident in presenting complex information in a clear and concise manner
• Excellent report production skills

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Fantastic training and development opportunities
• Employee benefit packages to suit your lifestyle
• Flexible working
• A day off for your birthday
• The opportunity to take a paid day off each year to do charity work
• A health cash plan
• Help with travel expenses
• The opportunity to buy additional holiday
• Company pension scheme
• Group life assurance
• Enhanced maternity and paternity pay
• Professional subscription fees paid
   

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Interested? Apply today and take the next step in finding your dream job.

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.