Patient Care Advisor

13 Jan 2021
10 Feb 2021
Contract Type
Full Time
Band 3

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
  • 5,000 full and part time staff, with over 4,000 people registered on our bank
  • Medical, nursing and therapeutic care provided to over 9,000 children and adults a day
  • July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
  • BAME, Disability, LGBT+ and Religion and Belief Staff Networks
  • Disability Confident Employer - Level 2

The Sussex MSK Partnership

We are a unique, local and not-for-profit organisation bringing together primary care, expert musculoskeletal intermediate and specialist care and community mental health and wellbeing clinicians to deliver all elements of the MSK service. We provide patients with access to a high-quality service, working with other providers in the local community to offer a truly seamless musculoskeletal patient pathway.

Our vision

The Sussex MSK Partnership is transforming MSK services across Sussex by putting patients in control of their healthcare journeys and delivering care that is tailored to their needs. Our service is joined up, where shared decision-making is paramount and our integrated clinical pathways are patient and carer-focused. We are unyielding in our pursuit of quality.

The role of the Patient Care Advisor

Our Patient Care Advisors are the main point of contact for patients accessing our service, playing a critical role in stewarding patients through the service at all stages to ensure that we offer an efficient and effective service.

The successful candidate for this post will be mainly based in Crawley Hospital with a requirement to work across site in Horsham Hospital, working 37.5 hours a week as part of the busy MSK Administration team based in the Musculoskeletal and Physiotherapy department. You will be bright and enthusiastic with an upbeat personality, excellent communication skills and some experience of using computer systems. Experience with using a computerised appointments system would be helpful, but is not essential as full training will be provided. The role is fixed term for six months.

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within 2 weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails on a regular basis. References will be requested electronically also; please ensure you provide correct contact details for referees.

Documents to download
  • Job Description ( PDF , 131.5 KB )
  • Person Specification ( PDF , 183.2 KB )
  • About Us ( PDF , 743.4 KB )
  • Staff Benefits Brochure ( PDF , 484.5 KB )

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