Apprentice Receptionist/Telephonist/Admin

Eastbourne, East Sussex
£157.70 per week
14 Jan 2021
11 Feb 2021
Park Practice
Contract Type
Full Time

Apprenticeship summary

  • Working week: 38 hours per week (to be discussed at interview - 1 evening 6pm-8pm may be required each week) 
  • Weekly wage: £157.70
  • Expected duration: 18 months
  • Possible start date: 07 Feb 2021
  • Apprenticeship level: Intermediate Level Apprenticeship
  • Positions: 1 available

Vacancy description

The employer will be interviewing throughout the advertisement period so they apprenticeship may
start before the anticipated start date.

The key tasks will include (but are not limited to):

  • Dealing with patients under varying circumstances at reception
  • Answering the telephone and dealing with calls appropriately
  • Arrange prescriptions via the computer
  • Dealing with enquiries – internal and external
  • Open and distribute post
  • Handle specimens and forms, ensuring the correct recording and storage
  • Arrange for domiciliary visits on behalf of the doctor when directed
  • Telephone patients
  • Operating the scanning machine for filing correspondence
  • Photocopying medical records for solicitors, etc.
  • Dealing with enquiries from hospital Doctors/Consultants/Nurses and Secretaries
  • Operating the surgery computer system
  • Organising events
  • Ensure the smooth running of the Doctor’s surgery.

Requirements and prospects

Desired skills

  • Good IT skills
  • An interest in customer relations
  • The ability to work efficiently as part of a team
  • The ability to work well under pressure.

Personal qualities

  • Polite, presentable and punctual; confident and personable
  • A passion to work with the general public in a health care environment.

Desired qualifications

  • It is essential to have 3 GCSEs at grades 9-4, or A*-C.
  • An initial assessment will be required before the apprenticeship begins to ensure the successful apprentice is at a high enough level to achieve the apprenticeship.

Future prospects

If we have a vacancy, any apprentice would be welcome to apply for the position.

Things to consider

Wages will be reviewed after 3 months.

About the employer

Park Practice


We are a busy GP surgery in Hampden Park and we pride ourselves on our excellent patient service and high standards. If you are looking to undertake a Diploma in Customer Services, we are offering a great opportunity to the right candidate to gain valuable experience and to learn all aspects of the administrative function of the surgery.

We have a friendly team of staff catering for over 11,700 patients and we look forward to welcoming an apprentice to our team.  We will train you in all applicable areas, giving you a varied and interesting working environment and supporting you as you learn.

Please note that we do not employ staff who are registered as patients; if employment is offered it is on the condition that the member of staff moves to another GP practice.


Broadwater Way


BN22 9PQ



Training to be provided

  • Apprenticeship Certificate (Pass or Distinction)
  • Customer Service Level 2 Diploma (optional)
  • Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

Apprenticeship standard: Customer service practitioner.


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