Technical Engineer Trainee - IT Genie
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- £11,000 TO £13,000
- Closing date
- 20 Apr 2021
View more
- Sector
- Engineering, Technology
- Function
- Traineeship, Training , Engineer
- Contract Type
- Permanent, Traineeship
- Hours
- Full Time
Job Details
Technical Engineer Trainee (£11-£13K age appropriate min wage)
Location: Crawley, primarily office based with occasional site visits.
Hours: Monday – Friday 0900 – 1730
Reporting to: Technical Manager
Contract: Full Time
Salary Grade: £11,000 TO £13,000
Holiday: 20 days + bank holidays
Role
Engineers will work closely with other team members to deliver an outstanding level of service to our customers. You will manage effective resolution of support issues that are reported to the helpdesk in an efficient manner. The companies’ vision is to nurture a team of ambitious, disciplined, and inspiring people dedicated to building a world class company and sharing in its continuing success.
Training and opportunity
- Access to technical training material
- Personal development plans with mentoring from senior engineers
- Excellent opportunities for progression within the technical team
Core Functions
- Answering the telephone and logging calls
- Providing 1st line technical troubleshooting steps and clear notes before escalating to senior engineers
- Ensuring that documentation and tickets notes are kept up to date
- Communicating effectively with customers, team members and third parties
Personal Skills Required
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner
- Excellent attitude, great phone etiquette
- Tenacity and dedication to pursue an issue from beginning to end
- Ability to multi-task, prioritise and escalate accordingly
- Team player with the ability to motivate others in company ethos and best practice
- Self-motivated
- Passion for IT and technology, and a drive to help customers take advantage of a new solution
- Ability to produce, clear, concise, and accurate documentation and ticket notes
Natural interest in IT with a desire to stay abreast of new technologies
To apply, please send your CV, along with a cover letter detailing why you think you’d be a great fit to join our team, to info@itgenie.com with the subject line "Vacancies".
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
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