Hospitality Team Member Level 2 Apprenticeship

Apprenticeship summary

• Working week: 37.5 Hours (to be discussed at interview)
• Weekly wage: £187.50
• Expected duration: 14 months
• Possible start date: 01 Jun 2021
• Apprenticeship level: Intermediate Level Apprenticeship
• Positions: 1 available

Vacancy description

To serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

The ideal candidate will understand the importance of responding quickly to guests’ needs. You’ll be communicating with guests through email, over the phone and in person.

You will be working under supervision and day to day tasks will include the following:

Reception

• Answer the phone at the front desk to respond to current and prospective guests’ needs
• Book reservations for individuals, families and groups as required
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Schedule services when guests enquire
• Refer guests to local amenities and venues
• Communicate guests’ requests and complaints to the appropriate department

Restaurant:

• Greet customers upon entrance
• Prepare dining tables by arranging condiments, kitchenware and decorations
• Help patrons select dishes by answering questions about foods and drinks, describing house specialties and identifying appropriate drink pairings
• Take orders to kitchen staff and notify them of any special requests or dietary needs
• Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
• Issue bills and obtain payment

 Housekeeping:

• Performs cleaning duties in all guest areas and back of house
• Consistently offers professional, friendly, and engaging service
• Ensures housekeeping departmental standards are followed
• Assists other departments when needed to ensure optimum service to guests

Requirements and prospects

Desired skills

• Excellent verbal communication skills
• General maths skills
• Great customer service and conflict-resolution skills
• Excellent teamwork skills

Personal qualities

• The candidate will have a jovial disposition, be good humoured
• Energetic and of smart
• Commitment to professionalism
• Ability to work on your standing for hours at a time

Desired qualifications

Good GCSE results (A-C 9/4 or equivalent) are desirable.

Future prospects

Full time employment within our hotel. Promotion to supervisor and eventually managerial role expected.

Things to consider

Due to location in the country side own transport is desired, there is only 1 bus that runs every 2hrs.

Employer

Claverton House Hotel

http://www.clavertonhouse.info

Description

Five star hotel Small family run hotel, restaurant, bar, beer garden and function suites.

Address

Claverton

Bluemans Lane

Battle

TN33 0SE

Training

Training provider: EAST SUSSEX COLLEGE GROUP

Training to be provided

Level 2 Hospitality team member

East Sussex College will provide the apprenticeship standard which will include the Diploma and Functional Skills if required.

East Sussex College will ensure Health & Safety, and Equality & Diversity.

Before applying for this apprenticeship, please note that we can only accept applications from candidates that have eligibility to work in the UK.