Hospitality Team Member Level 2 Apprenticeship - Claverton House Hotel
- Employer
- East Sussex College
- Location
- Battle, East Sussex
- Salary
- £187.50 a week
- Closing date
- 21 May 2021
View more
- Sector
- Apprenticeship , Hospitality & Catering, Cleaner, Front Of House, Hotels , Waiting Staff, Leisure & Tourism, Hotels
- Function
- Apprenticeship
- Contract Type
- Apprenticeship
- Hours
- Full Time
Job Details
To serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
The ideal candidate will understand the importance of responding quickly to guests’ needs. You’ll be communicating with guests through email, over the phone and in person.
You will be working under supervision and day to day tasks will include the following:
Reception
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule services when guests enquire
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
Restaurant:
- Greet customers upon entrance
- Prepare dining tables by arranging condiments, kitchenware and decorations
- Help patrons select dishes by answering questions about foods and drinks, describing house specialties and identifying appropriate drink pairings
- Take orders to kitchen staff and notify them of any special requests or dietary needs
- Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
- Issue bills and obtain payment
Housekeeping:
- Performs cleaning duties in all guest areas and back of house
- Consistently offers professional, friendly, and engaging service
- Ensures housekeeping departmental standards are followed
- Assists other departments when needed to ensure optimum service to guests
Five star hotel Small family run hotel, restaurant, bar, beer garden and function suites.
Employer Claverton House Hotel
http://www.clavertonhouse.info/
Address Claverton
Bluemans Lane
Battle
TN33 0SE
Training Training provider EAST SUSSEX COLLEGE GROUP
Applications for this apprenticeship are being processed by Sussex Coast College Hastings
Contact Debbie Baldok-Apps 07971711253 Debbie.baldockapps@escg.ac.uk
Company
East Sussex College is one of the largest further education colleges in East Sussex providing high-quality teaching and training to thousands of students across our campuses in Lewes, Eastbourne, Hastings, Ore and Newhaven.
We employ over 1000 talented staff in a variety of full/part-time roles and we’re passionate about recruiting inspirational and motivated people who want to make a difference. We understand that supporting our staff is key to our success and are therefore committed to providing them with the opportunity to enhance their skills and develop their career with us.
In return for your commitment and energy, we provide a competitive Further Education pay rate and salary, generous annual leave, flexible working, discount schemes and access to our continued professional development programme.
To find out more, click below:
OUR CORE VALUES CENTRE AROUND INCLUSIVENESS, RESPECT AND EQUALITY FOR ALL
The college thrives with a diverse workforce and all the benefits it brings to the organisation. We are fully committed to providing equal opportunities in both employment and education.
- Website
- http://www.escg.ac.uk/
- Telephone
- 03030039152
- Location
-
Ecat House
Head Office
Cross Levels Way
Eastbourne
East Sussex
BN21 2UF
GB
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