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Personal Injury Negotiator

Employer
First Central
Location
Salford Quays, Manchester
Salary
Competitive
Closing date
21 Jun 2021

Job Details

We currently have an exciting opportunity for two Personal Injury Negotiators to join our Third Party team in Salford Quays, Manchester or Haywards Heath, West Sussex.

We’re looking for proactive people who can work efficiently to process personal injury claims mainly via the MoJ claims portal, ensuring adherence to FCA regulations, appropriate legislation and policy guidelines.

You’ll also need to have a logical approach, an eye for detail, a desire to learn and progress, as well as a collaborative style within a team to get the job done.
 
Job responsibilities

  • To proactively triage and process low level MoJ Portal claims, up to £10k, from the outset to the conclusion of Stage 1, in accordance with agreed principles and procedures and to maintain files within service standards
  • To ensure that all files are reserved accurately and promptly in accordance with FCIMs reserving philosophy
  • To be personally responsible for ensuring the reserves fully reflect the expected level of damages on each file
  • To process cheques on claims files as required and in accordance with your authorities
  • Ensure compliance with the relevant sections of MoJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
  • To promptly identify potential fraudulent claims and other claims which require specific referral
  • To conduct detailed and compliant telephone interviews with customers in relation to the claim
  • To instruct and then proactively manage cases allocated to claims investigators and other suppliers, ensuring adherence to procedures, ensuring Agreed SLAs are met to maximise the number of claims retained within the MoJ portal process
  • Maintain knowledge in a specialist area to constantly improve understanding of technical issues relating to personal injury claims
  • Ensure compliance with TCF principles when liaising with customers and handling claims
  • Build and maintain relationships both internally and externally
  • Maintain diary within SLA and KPIs to ensure effective and timely decision making
  • Provide support to the CFS Controller or Technical Claims MoJ Supervisor  by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
  • To be compliant with health and safety policies at all times
  • To ensure compliance with company and other relevant standards/regulations at all times
  • Any other reasonable duties as required

 
Skills, knowledge & experience
Experience

  • Liability motor claims handling - desirable
  • Personal injury handling - desirable

Skills

  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Excellent attention to detail
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Computer literate

Knowledge

  • Understanding of the implications of being RTA/A75 Insurer
  • Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
  • Sound understanding of motor claims, to include liability, Road Traffic Act, personal injury and potential fraud

 
Behaviours

  • Customer focused
  • Self-motivated and enthusiastic
  • Embrace, embed and incorporate the Company Values
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Confident in presenting complex information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
 

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

Company

We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Company info
Location
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
GB

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