Senior Caseworker

Lloyd Russell-Moyle is a Labour and Co-operative Party MP looking for a highly skilled and experienced individual to take on the busy and challenging role of Senior Caseworker. The successful candidate will lead on providing information, advice and support to constituents on issues including housing rights, welfare benefits, immigration and asylum claims and consumer rights in Lloyd’s busy constituency office – currently located in Woodingdean, Brighton. The appointee will liaise with government agencies, the voluntary sector and others to help resolve matters for constituents.

Key tasks

• Managing a large and varied caseload of complex cases, working in a professional, confidential, caring and sensitive manner

• Deal with queries from constituents by email, phone or in person. Provide information, advice and support on a wide range of issues, gathering relevant information and taking the appropriate action to progress or resolve cases.
• Manage own caseload as well as delegating and supervising the progress of casework being handled by the casework team, ensuring all cases are dealt with in a sensitive and confidential manner and that accurate records are kept.
• On behalf of Lloyd, responding to constituents on casework issues raised, undertaking research thoroughly and accurately, and drafting correspondence which reflects the Lloyd’s views. Attend advice surgeries and other meetings to assist Lloyd in dealing with constituents’ issues

• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Analyse patterns of enquiries and produce reports.
• Undertake general administrative, secretarial and other tasks.
• Liaise with relevant groups.

Person specification
• Previous experience in an MP’s office is desirable, but certainly not essential, though substantial experience with an advisory service such as the CAB or a Union is required.

• Degree not required, new graduates should note that we are interested in volunteer and work experience with people rather than the contents of degree courses.

• Demonstrate excellent intra-team working and supervising other members of staff providing coaching and mentoring when required

• Able to prioritise a demanding workload and to have excellent verbal and written communication skills and show confidence in interacting with people at all levels

• Able to deal with issues in a confidential manner

• Able to work effectively in a diverse small team.
• Competent use of IT. Experience of a casework management system would be beneficial.
• Experience of working and dealing with the general public and of delegating tasks within a team.
• Awareness and understanding of current political issues.
• Sympathetic to the aims and objectives of the Labour and/or Co-operative Parties.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 11th July 2021

Interview/Start Dates: Interviews provisionally 19^th & 20^th July with start date asap.

Application Details

Please send a covering letter of no more than 4 sides outlining how you fulfil the person specification and how you have or could fulfil the key tasks of the role along with a CV of no more than 2 sides. Please send both documents as PDF or Word files, please make sure to name them with your full name first then Covering Letter or CV. Then email to Lloyd’s Office Manager; simon.burgess@parliament.uk

Website: http://russell-moyle.co.uk