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Vehicle Technician: Harwoods Group

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
6 Aug 2021

View more

Sector
Engineering, Automotive
Function
Engineer
Contract Type
Permanent
Hours
Full Time

Job Details

Harwood Logo

Vehicle Technician- Jaguar Land Rover Crawley

Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN.  We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business.  In 2017 our turnover was £630m and we employed 900 people.  We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. 

Our vision is to ‘create memorable experiences’.  In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.  We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.

Harwoods Jaguar Land Rover Crawley was acquired from Guy Salmon (part of the Sytner Group) by the Group in early 2012, together with the accompanying Jaguar business.  We offer both Land Rover sales and aftersales departments.  In total, there are around 100 staff based at the site, which covers the Crawley, Gatwick, Reigate and Dorking territories. 

Job Purpose

The role of the Vehicle Technician is to:

  • To diagnose, repair and service the range of manufacturer products in accordance with manufacturer’s work specifications.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

erson Specification

Essential

  • Proof of Right to Work in the UK.  

 

Experience

Desirable

  • Relevant manufacturer experience.

Skills & Knowledge

Essential

  • Full UK driving licence.
  • Smart appearance.
  • Competency in numeracy, literacy and IT.
  • Level 1/2/3/4 certification (as required).

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees.  For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

  • Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.  Meet with customers to identify and clearly understand problems as and when required.
  • Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
  • Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
  • Ensure all work is carried out observing safe working practices of self and others.
  • Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
  • Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out.  Liaise with Service Advisor.
  • Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
  • Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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