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New Homes Customer Care Manager - West Sussex (temp)

Employer
Deverell Smith
Location
Crawley, West Sussex
Salary
£45k - 50k per year + car allowance
Closing date
19 Aug 2021

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Sector
Business
Contract Type
Fixed term
Hours
Full Time

An exceptionally proactive, experienced and organised, Customer Service Manager is required with short notice, to work for an amazing, 5* house-builder based in West Sussex (near Gatwick Airport). There may be opportunity to travel to London as well, therefore this person must be flexible to drive. Ideally you will be available to start in the next few weeks and this in an ongoing temporary contract for a minimum of 3 months.

You will be working for a forward-thinking house builder, who is committed to delivering a 5* customer journey. Our client builds stunning, high quality homes across the UK, therefore you must have a proven background in New Homes Customer Service so you can hit the ground running. We want to speak with experienced and immediately available individuals who have a minimum of 3 year's experience working in the same role.

Our client is seeking an intuitive, adaptable and personable New Homes Customer Service Manager with a varied background. Your main responsibility will be to ensure the purchaser has a smooth handover experience and warranty period and you will work closely in a small team across the South East. As a Customer Service Manager you will be customer facing and required to deal with snagging, defects as well as uphold the reputation of the developer.

The role of the New Homes Customer Service Manager will include:

  • Working with the Customer Service team to identify all upcoming completions
  • Introduce yourself at the first point of key handover and be the purchasers go-to in terms of defects and snagging
  • Regularly answering purchaser calls and emails identifying new or recurring problems and dealing with them accordingly
  • Maintain the database at all time
  • Coordinating and scheduling workmen and tradesmen to complete works
  • Attending weekly meetings with the wider team
  • Have a minimum of 3 years’ experience in a pre & post completions
  • Have exceptional interpersonal and customer facing skills
  • Have proven time management and organisational skills
  • Have excellent follow up skills to ensure impeccable customer service at all times
  • Have a track record of liaising with a variety of people; from contractors to high net worth individuals
  • Be flexible, resourceful and have the ability to prioritise workload successfully
  • Be self-motivated, resilient and have the ability to remain calm under pressure

If you are available immediately and have a proven Customer Service Management background in New Homes, I'd love to hear from you.

If this role is of any interest please feel free to apply on our website or email your CV to tess.amigoni @deverellsmith.com /call


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