Apprenticeship summary

• Weekly wage: £135.00
• Working week: Including Saturdays, shifts to be discussed at interview.
• Total hours per week: 30.00
• Expected duration: 24 months
• Possible start date: 31 Aug 2021
• Apprenticeship level: Advanced Level 3 (A level)
• Positions: 1 available

The Apprentice Sales Administrator will work alongside our residential sales team, whilst learning about all aspects of Business administration and the property industry. Carrying out a wide range of important administrative duties in a professional, courteous and efficient manner.

• Ensure every customer is greeted in the friendly, positive and professional manner
• Deliver excellent customer service to assist customers with all aspects of selling or buying a home, whilst supporting senior members of the team
• Maintain full documentation of all Applicants and Vendor (sellers) communications, their requirements and agreed actions within the software we use. Produce property performance reports as required
• Plan and implement a marketing strategy that assists our agency in growing market share. Qualify applicants (potential buyers), match them to suitable properties, organise and follow up viewings at the earliest opportunity and provide feedback to our sellers (Vendors)
• Attend viewings once suitably trained
• Optimise every opportunity to secure valuations and to obtain Instructions
• To meet personal targets and training objectives set and agreed with the Directors
• Learn and follow the sales processes that ensures the best customer outcomes

Uphold high standards regarding industry regulation and guidelines, internal compliance, health and safety, risk management and GDPR adherence

Requirements and prospects

Desired skills

• Previous sales and/or customer service experience is not essential, but the ability to manage customer expectations and their overall experience is essential
• Excellent communication and interpersonal skills
• Ability to work under pressure within a busy office and customer facing environment
• Accurate, numerate and computer literate, able to use Microsoft Office 365 proficiently with good attention to detail
• A team player with excellent organisational skills

Personal qualities

• Have a resilient, positive and friendly approach to customers and colleagues alike
• Friendly and outgoing
• Good communicator
• Highly motivated individual looking to work in a busy family run Estate Agency
• Eagerness to learn and develop new skill sets

Desired qualifications

• Good GCSE grade A*-C/9-4 in maths and English or equivalent are desirable

Future prospects

• We focus strongly on developing our people at masonbryant, with regularly reviews and training both internally and externally. Upon completing your apprenticeship the opportunity to remain with us and train as a sales negotiator at our Pevensey Bay branch, will be strongly considered 

Things to consider

• In order to allow full development within the role and industry, a full driving licence and access to a car would beneficial
• The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates    

About the employer

Masonbryant Estate Agents are a multi award winning independent, family run sales and lettings agency with over 30 years of combined knowledge and experience in the Eastbourne, Pevensey Bay and surrounding areas. This apprenticeship is for our sales department based at our Pevensey Bay office.

We offer simple, good old fashioned, honest, professional, and exceptional customer service with two high street prominent offices in Eastbourne and Pevensey Bay. It is our belief that just being good at what we do is not enough, our services must be better than our competitors and from what our clients say, they are!

Employer

Mason Bryant

https://www.masonbryant.co.uk/

Address

49

Eastbourne Road

Pevensey

BN24 6HL

Training

Training provider

EAST SUSSEX COLLEGE GROUP

• Business administrator level 3 apprenticeship standard
• East Sussex College will provide the apprenticeship standard which will include the Diploma and Functional Skills if required
• East Sussex College will ensure Health & Safety, and Equality & Diversity

Apprenticeship standard

Business administrator Level 3 (A level).