Customer Service Manager

• Location City: Crawley

• Contract Type: Permanent

• Employee Type: Full Time

Location: CRAWLEY, Metcalf Way

Ambition never stops..

At IWG, people are the heartbeat of our business, we are ambitious, fun and love what we do! We empower you to bring your whole self to work and enable you to make the best possible decisions for our customers. You’re in control – of the centre, your development and your career. It’s time to make it your own and make a positive change for your working life.

As part of our team, you will ensure we deliver the right outcomes and experiences for our customers, building relationships and taking opportunities to develop yourself and those around you. Candidates with a background in Retail, Health, Hotel & Hospitality transition well into our environment and we actively encourage applications from candidates in these fields.

The Opportunity.. 

At IWG, our centres offer busy professionals the perfect space in which to work, engage and feel fully enabled. Equipped to cater for their every need, they’re built creatively, with the latest equipment and connectivity to support even the most hectic of working demands.

Our Customer Service Managers (Community Managers) are critical to making these centres run like clockwork. The buildings may be beautiful, and the tech may be top-notch, but it’s the people who really make the experiences. If you join us as a Community Manager, you’ll lead the team within your centre and as a collective, you’ll rally together to create total customer satisfaction, which means they happily return time and time again.

What you’ll need; 

Customer service - As customer service is the name of the game, you should have a background in the service industry where you’ve managed a diverse mix of people and customers. We offer lots a comprehensive induction and lots of training so we will happily consider people from a range of backgrounds and industries, such as Retail, Hospitality the creative arts, anywhere the customer is at the heart of the business.  

Leadership - You’ll lead a small team of between 1-5 people (depending on the size of the centre) so should have previous management experience. Leadership at IWG means inspiring, caring and nurturing to ensure your people feel motivated to deliver world class customer service, every single day.

Tech - We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office, we will teach you the rest.  

Problem Solving – No two days will be the same and each one will throw up interesting twists and turns, with hurdles to overcome. Problem solving is really important and you’ll be thinking on your feet, ensuring things always run smoothly.

Sales – As the face of the IWG brand you will be best placed to showcase our amazing spaces. You’ll be taking new enquiries, touring customers around your centre and closing the deal!

What’s in it for you?

• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career
• Lots of variety and new challenges - no two days are the same
• An opportunity to run a centre as if it was your own
• Dynamic working environments, with committed teams to build great relationships with
• Generous benefits and salary
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in over 120 countries. This means we can over continual development and opportunities for progression including international mobility
• Standard business hours (Mon-Fri)
• A full time, permanent role that you can rely on

Don’t delay, apply today!