Service Support Coordinator: Canon Medical
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- £20-24k depending on experience.
- Closing date
- 14 Oct 2021
View more
- Sector
- Healthcare
- Function
- Administration
- Contract Type
- Contract
- Hours
- Full Time
Job Details
Service Support Coordinator
12 Month Rolling Contract
£20-24k depending on experience.
The Service Support Coordinator plays a key role in ensuring that day to day service support runs smoothly and effectively in supporting both internal and external customers.
Key Responsibilities:
Oracle Service Cloud
- To log customer calls, create tasks and check contract status.
- To manage all open service requests and tasks in Service Cloud, ensuring all tasks have a valid email address.
- To carry out daily dashboard checks.
- To manage and assign auto created PPM tasks, including assigning and scheduling engineer and communicating dates to customer.
- To plan FMIs prior to deadlines.
Oracle Field Service
- To raise personal tasks, including holiday, sickness etc. for engineers.
- To check activation and deactivation of engineers on a daily basis.
- To move PPM tasks into engineers’ unscheduled buckets.
GAIA
- To raise quotations for chargeable parts.
- To order parts for service requests/planned jobs.
Other tasks
- To manage Service Support regional mailboxes, including categorising all mail into actions.
- To create service folders for new installations.
- To raise purchase orders for service.
- To book hotels and flights for engineers as required.
- To scan and attach documents into Service Cloud and GAIA.
- Any other tasks as defined by the Service management team.
Experience/Qualifications Required:
- Good standard of general education with excellent written and spoken English.
- Competent in the use of Word, Excel & Outlook.
- An understanding and experience of using a CRM tool.
- Strong Administration skills.
- Customer Service experience.
- Good attention to detail.
- Ability to analyse data.
- Ability to work under pressure to deadlines.
- Must hold proof of right to work in the UK.
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert