Band 3

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Job overview

Telephone Referral Coordinator - 30 hours per week

Are you looking for a new challenge? Sussex Community NHS Foundation Trust delivers excellent care at the heart of the community for people living in the coastal area of West Sussex. OneCall Coastal is looking to appoint a motivated and enthusiastic individual to carry out the role of Telephone Referral Coordinator.

Main duties of the job

OneCall Coastal is a 24 hour/7 days a week service. We work a variety of shifts: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm and 11am-7pm. The post holder will be required to work a variety of these shifts, including weekend work over approximately one weekend in every four.

Working for our organisation

The Telephone Referral Coordinator will be based in the OneCall Coastal office in Lancing Business Park, taking referrals for community services and ensuring that all calls and emails are assessed, and that accurate signposting is offered. The post holder will develop the knowledge and capability to refer the patient onward to the appropriate team or service.

Detailed job description and main responsibilities
The Telephone Referral Coordinator will work with a Registered Nurse, ensuring that all calls are referred to the appropriate place and data is recorded. All calls to the service need to be answered within one minute.

We offer a well-supported working environment and the Trust is committed to supporting opportunities for professional development.

Person specification

Qualifications
Essential criteria

• Competent in the use of Microsoft Office including proficiency in Word, Excel, Access, Powerpoint, Outlook •

Desirable criteria

• System 1 user

Skills
Essential criteria

• Ability to work as part of a team
• Evidence of well-developed decision making skills
• Able to prioritise own work load and to relate to the priorities of the manager
• Experience with the use of telephony or call centre experience
• Demonstrate good communication skills
• Demonstration of clear, accurate and precise documentation
• Demonstrates a positive attitude towards change
• Able to prioritise enquiries and respond effectively •
• Demonstrates a calm and constructive approach to dealing with unpredictable situations

Desirable criteria

• Understanding of multi-disciplinary working in the care of adults

admininstration
Essential criteria

• evidence of admin experience

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

Documents to download

• Telephone Referral Coordinator JD and PS ( PDF , 631.5 KB )
• Telephone Referral Coordinator JD and PS ( PDF , 631.5 KB )
• Staff Benefits Brochure ( PDF , 484.5 KB )