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HE (Higher Education) Admissions Assistant

Sussex Skills Solutions
Eastbourne, East Sussex
£170.94 to £329.67 per week
Closing date
18 Oct 2021

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Job Details

Apprenticeship summary

  • Weekly wage: £170.94 to £329.67
  • Working week: Mon – Thu 0830 – 1700 hrs ) Fri 0830 – 1630 hrs ) one hour for lunch
  • Total hours per week: 37.00
  • Expected duration: 24 months
  • Possible start date: 18 Oct 2021
  • Date posted: 3 days ago
  • Apprenticeship level: Advanced Level 3 (A level)
  • Positions: 1 available

The successful applicant will be working with the general Admissions & Enrolment team providing information, advice and guidance to inform learning choices and provide information about welfare and other support predominantly to HE applicants and learners.

Duties will include:

Course Enquiries:

• Responding to enquiries about courses via email, ‘phone or face-to-face

• Referring course enquiries to tutors where necessary and tracking progress of responses

• Regularly checking the college website has up-to-date course information and liaising with Marketing or MIS (Management Information Systems) for amendments when necessary

Applications & Interviews:

• Entering applications in to ProSolution (database system)

• Passing applications on to course tutors for review

• Identifying applicants from the EU / International applicants and providing them with information about visa requirements before they proceed further.  Liaising with the International team when necessary.

• Scheduling interviews for applicants using ProSolution and electronic calendar

• Keeping track of and collecting interview outcomes from tutors

• Checking offers made by tutors are accurate (e.g. correct no. of UCAS points have been requested) and are in line with our general standards

• Updating ProSolution and other databases with accurate offers, applicant offer decisions and follow up for response from applicants

• Filing all application and interview paperwork in designated email / computer folders

• Extracting application data from ProSolution and providing accurate information to HE Operations Leads / Head of HE when requested

Student Finance:

• Answering questions and finding information about Student Finance for applicants, plus helping students with applications for Student Finance

• Resolving issues with Student Finance through provider helplines

• Confirming student enrolments and attendance in Student Loan Company online system

• Providing information about and application forms for the college bursary and hardship fund and supporting students with applications.

• Signposting students to other agencies for help with financial problems


• Scheduling enrolment sessions for applicants and continuing students, liaising with HE Admissions Co-ordinator, MIS and Student Services Managers

• Communicating enrolment schedules and the paperwork to bring to applicants and continuing students

• Ensuring enrolment forms are printed for enrolment and other resources are in place

• Enrolling students in person and virtually using ProSolution


• Completing relevant college paperwork to withdraw students and entering withdrawals and suspensions in the Student Loan Company portal

• Supporting HE Admissions Co-ordinator with admissions work for partner colleges in London (e.g. ProSolution data entry)

• Referring students for in-house support where necessary (e.g. to the HE Mentor / Learning Support)

• Using Excel to analyse and present data and track processes

Full training will be given. 

Requirements and prospects

Desired skills

• PC literacy e.g.Microsoft Word, Excel, Outlook

• Excellent communication skills – verbally, digitally and written 

• Good organisational skills

• Attention to detail  

• The ability to work as part of a team, plus students and colleagues at all levels

• Good time keeping

• Able to think creatively and solve problems

• The ability to work accurately and to deadlines to produce professional documentation

Personal qualities

• Flexible and adaptable

• Highly motivated. 

• Proactive and able to use your own initiative

• Willing to learn and willing to ask

• A positive attitude

• Able to maintain confidentiality

• Interested in data and data system

Desired qualifications

GCSE English & Maths grade C / 4 or above (or equivalent qualifications) desirable

Future prospects

Potential permanent full-time employment on successful completion of the apprenticeship

Things to consider

The post holder will be subject to a DBS (Disclosure Barring Service) check.

At times you will be required to travel to Lewes and Hastings campuses for training or working, this will be arranged through your line manager

About the employer

East Sussex College is the largest Further Education and Higher Education college in East Sussex with campuses in Hastings, Eastbourne, Newhaven and Lewes.  We offer a number of traditional Sixth Form subjects, alongside vocational and professional courses, apprenticeships and re-engagement programmes plus a range of Degree level courses.  


East Sussex College Group


Cross Levels Way


BN21 2UF


Training provider


East Sussex College will provide the apprenticeship which will include Diploma, Functional Skills,

East Sussex College will ensure Health & Safety, and Equality & Diversity.

Apprenticeship standard

Business administrator
Level 3 (A level)


Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

SSS [square]


If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, or at:





Find Us
030 300 39871
ECAT House
Cross Levels Way
BN21 2UF
United Kingdom
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