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Assistant Events Manager

Employer
Alexander House Hotels & Utopia Spas
Location
DA2 7QH, Dartford
Salary
£25,500 per annum
Closing date
18 Oct 2021

View more

Sector
Hospitality & Catering
Contract Type
Permanent
Hours
Full Time

Job Details

ASSISTANT EVENTS MANAGER

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining.

Please see our website for a full list of facilities and sample menus

The Role

Responsible to the Conference & Banqueting Manager and supported by a team of 20 Casual Waiters/esses you are responsible for the successful operation of all conference and banqueting events within the hotel. Events occur throughout the week including the busy weekend period. Events cover a range of styles from conferences, corporate events, weddings, private dining, celebration dinners and party nights for the festive period. They range from intimate dinners for 2 to corporate or wedding events up to 150 with evening functions with bar service for 200. Please see our guest website for further details of our facilities

Main Duties

  • Liaise with the sales team prior to the event to ensure you have a total understanding of the operation of the event and to raise and resolve any pre-event queries
  • Ensuring all rooms are set according to the function sheet ready for the start of the event
  • Ensuring casual employees are rotared to support during service periods throughout the event
  • Welcome conference and banqueting guests on arrival to the hotel
  • Meet conference/events organisers to run through the day events to ensure all needs are met and any operational challenges planned for to ensure guest satisfaction
  • Supervise team to ensure all event requirements are met to the guests satisfaction
  • Recruit, train and coach casual employees to ensure guest service standards
  • Ensure all events are held in accordance with the guest service standards outlined in the Mystery Guest Standards
  • Supervise and carry out food and beverage service for business and leisure events
  • Service all conference rooms as required
  • Liaise with night team to ensure overnight servicing and setup of rooms to ensure they are ready for the next morning
  • Liaison with operational departments to ensure they are aware of guest requirements during the event
  • Ensure all function sheet requirements are met for the event and that billing is accurate as per the billing instructions on the function sheet
  • Liaise with the sales team for any post event requirements/feedback

Requirements

  • Flexibility with hours to meet the needs of the event you are hosting
  • Previous supervisory food and beverage experience in a quality events environment
  • Knowledge of order of service for weddings/toastmaster
  • Live within a close proximity to the hotel to be able to complete flexible shifts dictated by the event you are managing
  • Smart appearance and a calm friendly manner even when under pressure
  • Ability to be well organised
  • Clear and effective communicator both with employees and guests

Benefits

£25,500 per annum, (£24,000 + £1,500 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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