IT Service Desk: Secamb
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- £25,654 - £31,533 £24,907 to £30,615 per annum
- Closing date
- 29 Sep 2021
View more
- Sector
- Healthcare, Emergency Services, Technology, IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
IT Service Desk
Job overview
- Permanent Contract
- Band 5, NHS Agenda for Change £24,892 - £24,157
- 37.5 hrs per week
Our service desk is in the process of expanding our operational hours to better meet the needs of our staff. This will involve working a rota covering 7am to 7pm on weekdays and working 9am to 5pm at the weekends. It’s likely this weekend working will only be required once in every 8 weeks. This comes with several benefits including enhanced pay and additional annual leave entitlement (on top of the standard 27 days leave per year).
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding Section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.
Main duties of the job
Working in the front line of IT support, our IT Support Engineers must be totally customer-focused, providing a friendly and professional customer experience for internal and external customers.
Working for our organisation
- New NHS employees will be eligible to join the NHS Pension Scheme
- A minimum 27 days' holiday each year, increasing after 5 years’ service
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes
- Access to occupational health and counselling services
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals
Detailed job description and main responsibilities
You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-service portal, from initial triage through to resolution or escalation.
You will need to have a minimum of 2 years’ experience working in a technical support environment with knowledge of:
- Customer service best practices
- Service Desk procedures (technical procedures provided)
- Microsoft Office 365 administration
- Active Directory
- Microsoft OS Support
Please refer to the Job Description document for a full list of responsibilities.
Person specification Experience Essential criteria
- 2 years in an IT support team
Desirable criteria
- 3+ years experience
Skills and Knowledge Essential criteria
- AD, O365, Microsoft OS skills
Desirable criteria
- Customer service/service desk best practice
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
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