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Customer Business Support Coordinator: L3 Harris

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
28 Oct 2021

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Job Details

L3 Harris

Customer Business Support Coordinator

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.

Description:

Job Title: Customer Business Support Coordinator

Job location: UK - England - Crawley

Job Code: AS20210809-69211

About the role

  • Support CBE’s in managing B2B enquiries to exceed the revenue and cost targets for each financial year as set out and agreed by the CTS board of directors
  • Maintain at all times the role of Customer Advocate in line with other members of the team, seeking to always find a way to resolve customer issues or requests fully by maintaining a professionally challenging stance in search of such solutions with internal groups
  • Maintain a credible, professional approach to individual colleagues and business teams through clear and appropriate communication, respect for the role, the circumstances of others and their ability to offer support and solutions
  • Maintain a level of product knowledge appropriate for the role
  • Utilize the adopted Customer Relationship Management tool, ensuring data is consistently accurate and complete.

 

Core duties will involve, but not be limited to:

  • Act as the in-side coordinator in support of the CBE’s, create and send Sales Orders, Sales Returns and Quotations on SAP. Also Monitoring Cadet progress throughout their training and updating sales orders accordingly.
  • Ensure that all remedial training details have a Sales Order and are billed accordingly.
  • Ensure that all operational activity has an associated Sales Order and complete monthly finance reconciliation to ensure that training and HOTAC activity has been invoiced appropriately.
  • Corresponding with customers to ensure that they meet the prerequisites required for each course, saving down required documents and checking them off with Training Management.
  • Establish a clear communication channel with the logistics team and support as required; specifically identifying the issues of visa invitation letters and others similar or related documents in order to ease customer travel.
  • Establish a clear communication channel with the Finance team for reporting customer credit control queries to relevant account holders and resolving any customer invoice queries.
  • Create and send out monthly feedback surveys for Airline Training Customers.
  • Complete other duties that may be reasonably required within the Airline Customer Business Team.

 

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

Qualifications and educational requirement:

Educated to GCSE English and Maths, Level A-C (or equivalent)

Microsoft Excel Intermediate level

 

Skills and experience:

  • Proven organisational and administrative skills with demonstrable success in managing a variety of tasks and/or activities
  • Sound understanding of sales processes, budgets and contract administration
  • Previous SAP experience.
  • Proficient knowledge of MS Office
  • Solid numeracy skills
  • Self motivated, proactive, confident and highly collaborative
  • Ability to work in a high pressured and dynamic environment
  • Flexible and able to adapt quickly to changing requirements
  • Able to work on own initiative as well as part of a team
  • Professional telephone and written communication and presentation skills
  • Strong experience in a public facing role
  • Previous aviation training industry knowledge and experience would be an advantage but is not essential as full training will be given
  • International outlook, ability to deal comfortably with various cultures is preferred

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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