Skip to main content

This job has expired

Team Leader: Masson Appointments

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
£30,000 - £33,000 per annum
Closing date
28 Oct 2021

View more

Sector
Finance
Function
Customer Service, Management
Contract Type
Permanent
Hours
Full Time

Job Details

masson

Team Leader

This is a superb opportunity to work for a multi award-winning financial services organisation. You will receive full company benefits which are available, which include staff restaurant, gym, study support, subsidised travel, personal trainer, free fruit and so much more. Training, progression and career development are definitely championed within the company.

Due to the nature of the role, it is essential that you are an experienced Team Leader, having great people management skills within a customer driven environment. You will be leading the customer service or administration teams. The successful candidate will be overseeing team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with the business.

Your responsibilities will include:

· To ensure team members build and maintain customers’ trust and confidence to maximise customer, advisor and third-party satisfaction and retention.

· To effectively monitor and manage the competence of all staff and encourage and support staff development and professional progression.

· Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within own job role.

· Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels.

· Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process.

· Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.

Qualifications and Experience:

· People Management within a customer service team

· Good working knowledge of Microsoft Office

· Ideally knowledge of pension legislation (particularly auto enrolment) (although not essential)

· Excellence in Customer Services

· Team management

· Empathy and sympathy with customer needs

· Excellent communication, interpersonal and presentation skills

· Ability to meet deadlines within tight timelines

Please contact us now for more information and to discuss an interview.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert