Customer Service Apprentice

Californian Classics Ltd

Californian Classics Ltd, based in St Leonards-on-Sea are recruiting for a Customer Service Apprentice. The successful apprentice will have a varied role dealing with customers, administration, learning about a unique business, whilst also completing a Level 2 Customer Service Practitioner Apprenticeship.

Apprenticeship summary

Weekly wage - £161.25

Working week - Monday to Friday. Shifts TBC. 

Total hours per week: 37.50

Expected duration - 18 months

Possible start date - 06 Sep 2021

Apprenticeship level - Intermediate Level 2 (GCSE)

The position would require the apprentice to gain knowledge of all aspects of a customer focused role.

The main objectives of the role would be:

• Answering customer enquiries by phone and email
• Updating and administration of e-commerce website including photography of parts
• Assisting with stock controls, picking products and packing
• Stock despatch and shipping
• Raising estimates and invoices when required
• Completing training and apprenticeship work
• Any additional tasks required as part of the apprenticeship

Requirements and prospects

Desired skills

• Ability to communicate well with customers and colleagues
• Have some knowledge of cars would be desirable but not essential
• The ability to work methodically and with attention to detail
• Ability to drive would be useful but not essential.

Personal qualities

• Someone who works well in a team
• Enthusiasm
• A willingness to learn

Desired qualifications

Good GCSE results (A-C or equivalent) are desirable.

Future prospects

As the company is expanding, there will be opportunities to grow within the company.

Things to consider

This apprenticeship will be completley based in the workplace except if you need to come into college to take your final Functional Skills exams.

This is a Customer Service Apprenticeship so please keep this in mind when applying.

About the employer

Our company specialises in Volkswagen Karmann Ghias (Classic Car Company) .

We restore, service, sell and manufacture parts for these beautiful cars.

We try to offer our customers a first class service in every area of our business.

Employer Californian Classics Ltd

https://www.californianclassics.co.uk/

Training provider

EAST SUSSEX COLLEGE GROUP

Applications for this apprenticeship are being processed by Sussex Coast College Hastings