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Night Porter, Sussex

Employer
Alexander House Hotels & Utopia Spas
Location
Turners Hill, Crawley RH10 4QD
Salary
£21,000
Closing date
2 Nov 2021

View more

Sector
Hospitality & Catering, Front Of House
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Salary Band
£20,000 - £24,999
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Job Details

NIGHT PORTER

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Front of House team under the direction of our experienced Night Manager, Alberto Rodgriuez. There are a team of receptionists, switchboard operators, concierge and 3 night staff.

The Role

Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of a small team responsible for guest care and security between the hours of 22.30 and 07.00

  • 5 days per week including weekend shifts on a rota basis.
  • Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

  • Smart appearance
  • Friendly manner - even at Night!
  • Customer service experience
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred

Benefits

£21,000 per annum, (£20,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Accommodation help available for those relocating

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday  

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Find Us
Website:
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB
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