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Receptionist

Employer
The Grand Brighton
Location
Brighton, East Sussex
Salary
£10.26 per hour + commission
Closing date
4 Nov 2021

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Sector
Hospitality & Catering, Leisure & Tourism, Commercial Leisure , Hotels , Travel
Function
Hospitality
Contract Type
Permanent, Contract
Hours
Full Time
Salary Band
£20,000 - £24,999
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Job Details

We are currently recruiting for full time Receptionist to join our highly successful and award-winning team. 

 

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it. 

 

The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours? 

 

Don’t let the exciting opportunity to join our #exceptionalteam in the role of Receptionist pass you by. We’re progressive, independent, and free-spirited - it’s just the fabric of the building that’s historic, not our approach to business! If you’re looking for the #bestplacetowork, look no further! 

 

As a front line team member, you’ll be a key contributor to the hotel's success - responsible for greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement making them feel welcome, comfortable and at ease. 

 

In return for your passion and commitment, we offer a great package including complimentary gym facilities, hotel recognition scheme and incentive programme (including cinema tickets, free dinner & afternoon tea, cash rewards), discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks and discount programme. 

 

We strive to create an individual and personal experience for all our guests by delivering Exceptional Hospitality…… so individuals with engaging personalities, who recognise the detail and demonstrate a 'can-do' attitude, are a perfect match for us. The ideal applicant will be an enthusiastic team player with examples of exceptional customer service, communication and excellent organisational skills. You will have at least one year’s experience within a similar quality hotel environment - experience of Opera is an advantage but not essential. 

 

The key responsibilities of the role include:

 

  • Greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement and that check in is accessible and makes them feel welcome, comfortable and at ease by having fantastic communication and being confident. 
  • Maximising hotel room sales and occupancy by having knowledge of daily room rates and room availability and to offer upgrades on arrival when available and maximising revenue through the upselling of other services such as afternoon tea, dinner, champagne or celebration packs. 
  • Dealing with guest requests and concerns professionally and effectively. 
  • Maintaining relationships with other key departments such as the reservations, concierge, maintenance and Housekeeping teams, ensuring that effective communication is built up to maximise the guest experience. 

 

If you are keen to progress your career in customer service or hotels and this is a challenge that excites you, then apply now - this IS a step worth taking.    

Company

About us

The Grand Brighton is an iconic Victorian property that is steeped in British history and stands centre stage on Brighton’s famous seafront. From the stunning sweeping spiral staircase and traditional period design, to the beautiful sea view rooms, a sumptuous day spa and the glamour of GB1 seafood restaurant, the Grand experience is treating yourself to the best. 

Exceptional people deserve to be part of an exceptional experience.

The Grand

A GRAND culture underpins our success…

Our way of life at The Grand makes certain an inclusive environment where individuals are understood, respected and diversity is embraced.

Our team’s individual personalities enrich the Grand experience!   

We believe every team member’s voice matters and we encourage and trust honest opinion.

A forward-thinking team who never stands still ensure the success of a progressive business.

We understand our team have different roles, different experiences and different personalities; together we can do exceptional things.

Brighton Beach

Benefits

We believe in giving you the rewards you deserve. We think we’ve ticked all the boxes…..

  • 28 days annual leave (including bank holidays)
  • Complimentary gym facilities
  • Meals on duty
  • Grand Recognition Scheme (with rewards including free cinema tickets/annual pass, theme park passes, wine and champagne, Afternoon Tea, GB1 Dinner and Spa Experiences and much more!)
  • Discounted use of hotel facilities including Restaurant, Lounge and Spa
  • Entry into a draw to win a 2 nights mini break to Europe and beyond...
  • Departmental and whole hotel team building and social events
  • Hotel Recognition Programme - £100 per month Hotel Hero Awards
  • Grand Hotel Awards
  • Refer a friend scheme
  • Long Service Programme
  • Perks and Discounts App – including e vouchers, free and flash perks with Perkbox
  • Staff rates and discounted accommodation at selected Hotels in UK. Staff rate £35.00 and Friends & Family £79.00 bed & breakfast
  • Paid days off to volunteer
  • Work place pension
  • Life Assurance for all staff contributing to a Pension
  • Salary Sacrifice Schemes – gym membership, IT, Childcare, Nursery, Holiday Buy and Sell Facility, Car Parking
  • Employee Assistance Programme - Counselling – Legal – Health - Wellbeing
  • Apprenticeships and on property training
  • A personal development plan to match your career aspirations

Learning & Development

We offer exceptional learning opportunities where you are able to design your personal career path according to your aspirations and future goals.  We encourage personal and professional growth andbelieve in nurturing everyone’s ability.

Let’s ignite your interest. Opportunities to grow include:

  • Management Academy, including Commercial Strategy Awareness, Building Resilience, Performance Management, Business Ethics delivered by a range of sources; our leadership team, internal and external consultants
  • A Mentoring Programme with a senior leader within the business, focusing on professional and personal breakthrough goals to help shape your career
  • Supervisory Development Programme, covering team management skills, commercial and financial awareness, presentation skills, time management, coaching, influencing and leadership skills 
  • Food & Beverage Academy, a 9 month programme covering a series of practical “see, taste, do” workshops including: Land and Sea Supplier Visits - ranging from local farms, orchards, bakeries and coffee houses, to local breweries, vineyards and distilleries. Classic Food, Mixology and Wine/Spirit Qualifications. Exhibitions Visits and Activities. Practical and competitive challenges. Business driven Food and Beverage project
  • Exceptional Hospitality Programme, focusing on our philosophy towards customer service in creating a personal and memorable experience for our guests
  • NCFE E- learning in Business Administration, Customer Service and more
  • NVQ’s & Apprenticeship
  • ESOL English lessons

The Bar

“I believe that the key to my success is not only the support and opportunity I have been given but also my job satisfaction. The Grand is a company which focuses on people and their progress in order to build a supportive work environment. The approach of my mentors is quite simple but yet effective; “tell me and I will forget, teach me and I may remember, involve me and I learn.” Kornelia Kuczer, Room Service Attendant to Receptionist to Reservations Manager

Through personal development programmes we are proud to have supported over 50 promotions and internal transfers over the past year!

Why work here? https://www.youtube.com/watch?time_continue=1&v=Zb9ZDeobYGg

The Grand Team

Find Us
Telephone
01273 224367
Location
The Grand Hotel Brighton
Brighton
East Sussex
BN
GB
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