Customer Services Executive

Seasonal Contracts available immediate start - 15th January 2022.

Are you a Customer Services Executive or do you have experience in Customer Service, query resolution and would like an office based role ?Want to play an important role in a successful company’s operations?

If so, we’d love to hear from you.

Due to entering our busiest period we are looking for two individuals to expand the scope of our operations, we’re looking for Customer Services Executives to provide a helpful, friendly and professional service to our Delivery customers. This role is initially a fixed term contract role with an immediate start to 15th January 2022. These roles have the real potential to look to convert to permanent employment in 2022.

The Benefits

• Salary of £20,808 to £22,594 pro rata dependant on experience
• Pension, life assurance
• 22 days’ holiday, pro rata
• Staff member of the month awards
• A dedicated platform for learning and development

Your Role

As a Customer Services Executive, you’ll provide frontline telephone and email support to a portfolio of our Delivery customers. The team are responsible for handling queries all with unique requirements, and deal with high volumes of calls and emails each day.

• Take full ownership of queries from the point of first contact through to resolution, using the appropriate escalation channels where appropriate

• Responsible for communicating any issues/information that may impact the delivery of service

• Carry out thorough investigations and accurately process claims and credit notes where necessary

• Liaise with colleagues across the business and our carrier partners to identify and resolve problems Ensure all customer correspondence is correctly noted on in house systems

• Operate front line telephone and email support to customers

  Book and track 3rd party collections, imports and pallet shipments
• Provide proactive exception management, keeping the customer fully informed of any issues affecting their delivery

• Ensure that all queries are actioned in line with client SLA and Standard Operating Procedures

• Assist customers with troubleshooting online booking errors

About You

To join the team, you’ll need:

• Confident telephone manner
• MS Office skills, particularly Excel & Outlook
• Proven track record of managing large volumes of queries, both inbound and outbound
• A methodical and organised approach to work, particularly in relation to email management
• Good standard of written and verbal communications to provide a high standard of service
• Good interpersonal skills to build relationships with clients
• Ability to deal with client complaints professionally and efficiently
• The ability to complete work that requires a high level of accuracy
• Previous client servicing experience, working to deadlines and SLA commitments
• Proven record of taking full ownership of workload through to completion

• Previous knowledge and experience of logistics (desirable)